company-logo-image

Customer Care - Defects Specialist

Myra
ashley-avatar-image

AI-generated summary

beta
speech-bubble-tail-image

Oops, looks like Ashley forgot to summarize this job! We apologize for the inconvenience. Please read the complete Job Description for full details and additional information.

RM 800 - RM 3500

Salak Tinggi

Full-Time

Job Description

  • To prepare & conduct exceptional Vacant Possession that provides  memorable moment/experience for our home buyers
  • Ensure necessary utilities (water, electricity, waste management, landscape maintenance) are arranged accordingly prior to Vacant Possession
  • Application forms, defect forms and any written requests/complaints by customers must be stored digitally in a designated platform
  • Monitor and inspect all defect rectification work done by the internal team within the stipulated SLA 
  • Communicate & follow up effectively with assigned customers and internal teams on defect rectification progress Store/archive all documents received from customer digitally in an internal CRM platform 
  • Prepare weekly/monthly reports and provide quarterly recommendations to reduce the number of issues/complaints received 
  • Fill in provided forms/sheets with data on customer's feedback & complaints 
  • To consolidate & compile lists of vendors for maintenance works
  • Conduct inspections of assigned projects twice a week & highlight in designated channels with action plans


Job Requirements

  • Required skill(s): Exceptional Customer Service Delivery, Building Defects Management, Empathetic, Detail Oriented, Basic Construction & Defects Management
  • Required language(s): Bahasa Malaysia, English 
  • Applicants must be willing to work in Bandar Baru Salak Tinggi 
  • Experienced in Customer Service, Defects Management,  & Handover Processes 
  • 4 Full-Time position(s) available 
  • Must possess own transport
  • Able to multitask, handle tight deadlines & work pressure
  • Basic property industry knowledge required


Company Benefits

IKEA WFH Furniture

Supporting our Myra Fam to create conducive work environments in the office & at home!

Fashion

Myra-friendly work outfit based on job requirements from Uniqlo, H&M, & Cotton On! E.g. shirt; slacks; socks;

Education

Content that contributes to the development of employees and / or their children E.g. Books; Online Courses;

Fitness

Membership in a club, fitness center or fitness program to improve health and well-being E.g. Gym membership; Class Pass;

Medical

Insurance; vaccinations; health-checks; dental; optical fees (excluding sunglasses); etc.

Technology

Claim for Computer and / or technological accessories that help to improve productivity & efficiency at work


Additional Info

Experience Level

1 - 7 Years of Experience

Job Specialisation

Computer Engineering, Industrial Engineering, Mechatronics Engineering


Company Profile

Myra-logo-image

Myra

Experienced in Functionality
To put it generally, MYRA (OIB) is a property developer that has been around for over 30+ years with the aim of creating functional houses for everyone.

But, that's not all we are.

Unlike Your Average Developer
Here at MYRA (OIB), we do property a little different. Here, we look beyond the sales numbers and the formulas that rake in results. For us, it's about the meaning and relationships that we build and foster doing what we do. Here, we believe a home shouldn't just be for the select few, we believe that a home should be for all.

Our team is young, ambitious, & hungry. We believe in doing the best one can do. We believe in the art of creating something both meaningful & functional. We believe that with the right tools and trust, anyone can achieve what they sought out for.

What Drives Us
Our purpose & our mission is to make home-buying both an exciting process and an easy experience because we know what purchasing a home means to a person.

If you think you'd like to be part of something different, then we would love to hear from you!

company-logo-image

Customer Care - Defects Specialist

Myra

RM 800 - RM 3500

Salak Tinggi

Full-Time

This job is no longer available