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E-commerce Operation & Fulfillment Executive

Operations and admin
Full-time
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petaling jaya, Selangor

About The Job

Fulfilment & Supply Chain: 
  • To plan the shipment schedule with the fulfilment and production team, provide training and job delegation to the team 
  • To pack and ship customers’ or clients' orders within 1-2 business days to their addresses in a time-efficient and accurate manner
  • To create shipment labels accurately in the most time-efficient and accurate manner and hand over to the delivery personnel
  • To check items to ensure that they are in good condition and conform to quality specifications
  • To receive and understand work orders to verify the shipping method selected by customers
  • To ensure that the shipping costs are minimised

Customer Service: 
  • To identify customer needs quickly, efficiently and proactively to deliver the right solution in the first instance

Products & Shop Management:
  • To manage inventory system and assist in stocks reordering 

Team Projects: 
  • To create a positive working environment by cultivating a fulfilling and collaborative working experience with the team 

Support Area:
  • To work with Wholesale Manager in expanding distribution channel
  • To monitor the shops for bugs and carry out end-to-end testing on fixes
  • To liaise with the Finance Department to ensure no overcharging of services 
  • To ensure Shipping Options to customers are always updated with revised rates on the website
  • To work with the Production Department in producing high-quality product in a time-efficient and accurate manner

Job Requirements

Apply if you are: 

  1. Highly organised, process-oriented and able to work under tight guidelines  
  2. Continually looks for efficiency gains, shares best practice and suggests process improvements 
  3. Ability to manage time and workload effectively
  4. Strong attention to detail  
  5. Excellent Microsoft Office proficiency and knowledge of e-commerce is a plus point 
  6. Understand the importance of teamwork and willing to help your team to archive their goal
  7. Highly personable with the ability to interface and collaborate with several teams and customers from time to time 
  8. Have solid oral and written communication skills, including the ability to give and receive honest and direct feedback 
  9. Enjoy working in a fast-paced startup and willing to learn new skills

Our Culture

ABOUT US

Mossery is an e-commerce startup based in Kuala Lumpur, Malaysia that makes customisable stationery products. 

It started with making stationery that we wanted to use ourselves—stationery that sparked joy in people’s lives. But as we realised the immense potential behind the tools we were making, we set our minds to create designs that would help people to think, express, and plan better. It’s more than just pen and paper—it’s a record of our minds.

Our Mission
We’re always excited about growth and the challenges that come with it. As we aspire to be the best version of ourselves, we believe it would also influence those around us to do the same. 

We believe the world deserves excellence. From checking the tiniest possible details to caring deeply about how our products would look, feel, and even smell and sound like to customers, we’re always making conscious decisions on why and how we make our products.

We have sold in 50 countries in the world, and we’re just getting started! With the work you’ll do here with us, we’d like to think we’re on track towards becoming one of the most creative stationery company in Malaysia.

OUR VALUES

We are honest
We are thoughtful
We are business minded
We want to make great work
We are always up for the challenge
We are quick on our feet to bring plans to life
We prioritise the team’s objectives over our own

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