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E-commerce Operation & Fulfillment Executive

Mossery
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Undisclosed

petaling jaya

Full-Time

Job Description

Fulfilment & Supply Chain: 
  • To plan the shipment schedule with the fulfilment and production team, provide training and job delegation to the team 
  • To pack and ship customers’ or clients' orders within 1-2 business days to their addresses in a time-efficient and accurate manner
  • To create shipment labels accurately in the most time-efficient and accurate manner and hand over to the delivery personnel
  • To check items to ensure that they are in good condition and conform to quality specifications
  • To receive and understand work orders to verify the shipping method selected by customers
  • To ensure that the shipping costs are minimised

Customer Service: 
  • To identify customer needs quickly, efficiently and proactively to deliver the right solution in the first instance

Products & Shop Management:
  • To manage inventory system and assist in stocks reordering 

Team Projects: 
  • To create a positive working environment by cultivating a fulfilling and collaborative working experience with the team 

Support Area:
  • To work with Wholesale Manager in expanding distribution channel
  • To monitor the shops for bugs and carry out end-to-end testing on fixes
  • To liaise with the Finance Department to ensure no overcharging of services 
  • To ensure Shipping Options to customers are always updated with revised rates on the website
  • To work with the Production Department in producing high-quality product in a time-efficient and accurate manner


Job Requirements

Apply if you are: 

  1. Highly organised, process-oriented and able to work under tight guidelines  
  2. Continually looks for efficiency gains, shares best practice and suggests process improvements 
  3. Ability to manage time and workload effectively
  4. Strong attention to detail  
  5. Excellent Microsoft Office proficiency and knowledge of e-commerce is a plus point 
  6. Understand the importance of teamwork and willing to help your team to archive their goal
  7. Highly personable with the ability to interface and collaborate with several teams and customers from time to time 
  8. Have solid oral and written communication skills, including the ability to give and receive honest and direct feedback 
  9. Enjoy working in a fast-paced startup and willing to learn new skills


Company Benefits

Open Communication

We're all about talking openly and honestly and always looking for ways to improve.

Growth & Learning

We're dedicated to helping you develop your skills and grow into a leadership role.

Staff Discounts

Get a special price on all our awesome Mossery products!

Happy Pantry

Our fully stocked pantry has free snacks, coffee, tea, and Milo to keep you fueled and happy.

Medical Claims

Medical claims coverage under HealthMetrics for any clinic and personal accident insurance for full-time employees.

Build a World Class Brand

Work with people from all over the world and help make Mossery a name everyone knows and loves!


Additional Info

Company Activity

Last active - few hours ago

Experience Level

1 - 7 Years of Experience

Job Specialisation

Clerical, Administrative & Secretarial


Company Profile

Mossery-logo-image

Mossery

At Mossery, we're not just a team, we're a family. We're a small, close-knit group of creative minds based in Kuala Lumpur, Malaysia, who are passionate about making customisable stationery and creative products for the creative community.

Since our humble beginnings in 2015, we've grown steadily, shipping our products to thousands of customers in 90 countries. We started with a simple idea: to create stationery that sparks joy and helps people to think, express, and plan better. But as we've grown, we've set our sights higher, striving to create designs that help people increase productivity and nurture creativity.

We believe in the power of pen and paper to capture the human mind and bring ideas to life. That's why we obsess over every detail of our products, from their appearance to their touch. But we also believe that the key to our success lies in our team. We're a diverse group of individuals who are united by our shared passion for excellence and commitment to personal and professional growth.

We support each other, works hard, and have fun along the way. We believe that by working together, we can achieve great things. If you're someone who shares our values and wants to be part of a close-knit, dynamic, and exciting work environment, we invite you to join us.


company-logo-image

E-commerce Operation & Fulfillment Executive

Mossery

Undisclosed

petaling jaya

Full-Time

This job is no longer available