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Customer service

MORE Design Group
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Undisclosed

Shah Alam, Selangor

Full-Time

Job Description

Your responsibility
1.    To fulfil customer order, confirmation on delivery date and optimal stock management for finished goods.
2.    To provide local and regional customers’ feedback and information to Sales team. To review production delivery schedule and prepare loading plan to ensure on-time and accurate delivery.
3.    To ensure adequate communication with customers on order status, delivery arrangement and follow up accordingly.
4.    Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
5.    Utilise excellent customer service skills and take over escalated calls, chats and emails.

Job Requirements

Job Requirement
1.    Candidate must possess at least Degree in Business Administration, Marketing or other business qualifications with minimum 2nd class upper.
2.    Possess good communication and customer relationship skills.
3.    Experience in customer service and operations will be added advantages.
4.    Fluent in written and spoken English, Bahasa Malaysia & Mandarin due to market segmentation.
5.    Fresh graduate is encouraged to apply.

Company Benefits

Flexible Working Hours

Looking to avoid the morning traffic? Or to attend to a gathering after work? Well, we've flexible working hours here so you can easily plan for that!

No Dress Code

Shorts? Check. Slippers? Check. Come in however you like, just make sure to wear clothes!

Cool Perks

Free Nespresso Coffee + Fully stocked fridge and pantry - snacks, and more yums!

Optical Benefit & Dental Care

Not only do we provide outpatient medical treatment for our employees, we also take care of their eyes and oral health!

Great Company Culture

Stocked pantry? Check. Pool table? Check. Work-life balance? Checkmate! You really do get to leave on time!

Training & Development Opportunities

Frequently, our trainings by listed or other successful company!


Additional Info

Experience Level

0 - 3 Years of Experience

Job Specialisation

Customer Service


Company Profile

MORE Design Group-logo-image

MORE Design Group

Humble found by a group of Local University Graduates designer in 2016.
MORE Design Group annual turnover surpass RM20 Million & continuedly grown over pass 5 years.
Grown from a start-up with 3 workers to SME Enterprise with over 50 full time staffs as 2019.
Monthly sold more than 1,000 piece of furniture to MoreDesign Fans included property developers, contractors, interior designers and end-user.
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No.1 on social media in Furniture industry (Malaysia Brand) - 400K followers
Rank top 1-3 in Google search engine since 2016
Largest Designer Furniture Store (25,000 Sqft) - certified by Malaysia Book of Records in 2019
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VISION
To become the largest designer furniture store in Asia
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MISSION
  • Delivers the world's latest furniture & furnishing trends through an extensive range of products that offers endless design possibilities.
  • Passionate in transforming the traditional furniture & furnishing industry into a creative lifestyle business.
  • Hone creativity, invent and innovate, and set own highest standards within a nurturing, equal opportunity environment
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CORE VALUE

Teamwork - Passion - Determination 


company-logo-image

Customer service

MORE Design Group

Undisclosed

Shah Alam, Selangor

Full-Time

This job is no longer available