Job Description

• Provide an amazing, personalized experience for each customer
• Provide an excellent after sales services to customer
• Engage with customer / shoppers via WhatsApp / Live chat / Phone call if needed.
• Collect and analyse the customer shopping experience
• Key task include liaison with end user / customer on queries, feedback and sales enquiries.
• Keep track and monitor on all Lazada & Shopee live chat system to ensure speedy replies to all customers.
• Monitor and manage reviews submitted by customers on their shopping experience.
• Monthly report on lost parcel, delivery failed and discrepancy on shipping charges.
• Liaison with customers on warranty procedure / exchange / return & refund
• Liaison with key e-commerce marketplace such as Lazada and Shopee to claim return and refund etc.
• Liaison with key courier network company to file for loss claim etc.
• Effectively and proactively diagnose and solve day-to-day customer concerns and issues through system Live Chat, Facebook, e-mails and phone calls
• Complete call logs and report as required.
• Quick to identify solutions to the best interest of both; the customer and the company clientele
• Take full ownership and follow up closely with customer queries
• Be proactive in providing the best solutions to meet customer needs
• Ensure feedback flows to various teams in the company to improve our services 

Job Requirements

• Min 2 years experience in Customer Service or related field
• Minimum Diploma or higher in Marketing or related field
• You like new gadget and Google is your best friend
• Fast learner and online savvy. If you shop a lot online, you are the one we want
• Action and solution-oriented mindset
• Passionate about improving shoppers experience. 
• Ability to work in a hectic environment.
• Willing to go the extra-mile to complete specific task 

Company Benefits

Additional Info