Job Description

• Provide knowledgeable answers to client phone and e-mail inquiries regarding Mobi E-commerce and payment platform 
• Follow-up on all client’s requests to ensure the brand provides the highest level of customer service in the industry 
• Manage ongoing client relationships utilizing Mobi CRM tools 
• Develop collaborative, positive working relationships with Mobi stakeholders. 
• Communicate with internal stakeholders (payment) 
• Be a primary contact for client’s inquiries about our platform. 
• Able to communicate concisely our company policies to client 
• Maintain and update regular client correspondence 

• Schedule seller activation field activities on deployment & canvassing 
• Prepare area mapping for deployment 
• Providing training for new sellers on how to use Mobi Platform and payment solution. 
• Manage seller database and provide refreshment training to make sure sellers understand Mobi’s e-commerce platform and payment solutions. 

Job Requirements

• Minimum of 2 years experience in customer service in the e-commerce industry 
• Strong eCommerce background highly preferred 
• Must be a customer-oriented person. 
• Quick learner with the ability to absorb extensive information on our brand's history, product offerings, and communications. 
• Outstanding written and verbal communication skills, great phone etiquette, and elevated speech 
• Proactive personality and self-motivator 
• Demonstrates initiative with the ability to multi-task and detail-oriented in a fast-paced environment 
• Strong computer skills in Microsoft Office applications and the ability to learn new applications quickly 
• Team player able to develop great relations with co-workers 

Company Benefits

Additional Info