Job Description

• Manage both inbound and outbound calls to achieve sales targets by providing an optimum service to customers 
• Help customers find the best solution to sell their products on our e-commerce platform. 
• Attend to customers’ queries by providing accurate information and ensuring that queries are handled professionally 
• Developing an in-depth knowledge of e-commerce platform and services offered, to make suitable recommendations based on customers' needs and preferences 
• Identify opportunities to cross-sell financial products to prospective customers 
• Continually meeting or exceedingly daily and monthly targets with respect to call volume and sales 
• Take on ad-hoc projects/assignments. 

Job Requirements

• Candidates must possess at least an SPM/O Level, Higher Secondary/STPM/A Levels/Pre-U, Diploma, or Advanced/Higher/Graduate Diploma in any field 
• A minimum of one (1) year of working experience in the telemarketing industry is highly preferable. However, fresh graduates are strongly encouraged to apply 
• Strong proficiency in Microsoft Office applications (Microsoft Word, PowerPoint, Excel, etc) 
• Strong negotiation and consultative sales skills 
• Excellent organizational and problem-solving skills 
• Effective communication skills and exceptional customer service skills 
• Deliver sales with outstanding levels of customer satisfaction in line with the company’s vision 
• Knowledge in e-commerce business added advantage 
• Great communication or interpersonal skills is a plus 
• Able to communicate in English, Bahasa Malaysia, and Mandarin 

Company Benefits

Additional Info