Customer Success Manager

Chroo Ads Sdn Bhd
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RM 3000 - RM 4500

TTDI

Full-Time

Job Description

  • Oversee the customer lifecycle to proactively drive adoption, usage and growth
  • Advise on best practice product usage with practitioners and conduct business reviews with executives to ensure strategic alignment
  • Build customer loyalty and advocacy
  • Align internal teams to help customers achieve stated objectives
  • Ensure account issues are resolved quickly, leveraging or escalating to resources from across the company as needed
  • Provide executive oversight and client communication 

Job Requirements

  • 2+ years relevant work experience in a customer-facing customer success, account management or strategic consulting organization. SaaS experience preferred.
  • Four-year degree or equivalent experience
  • Strong knowledge of the digital marketing space, and a passion for MarTech
  • Excellent understanding of SaaS value delivery
  • Demonstrable experience in managing accounts and exceeding customer expectations
  • Experience delivering revenue numbers and producing accurate forecasts
  • Ability to work independently and in a strong team environment, and to deliver on detail as well as strategy
  • Driven nature and desire to grow a business
  • Excellent business acumen, communication, presentation and negotiation skills 

Additional Info

Experience Level

1 - 7 Years of Experience

Job Specialisation

Customer Service


Company Profile

Chroo Ads Sdn Bhd-logo-image

Chroo Ads Sdn Bhd

Peasy.AI is a start-up spun-off from Mitosis, a child developed in our fast-growing digital transformation agency. We have taken the secret sauce developed by Mitosis and packaged it into a self-serve platform for SMEs and start-ups.

Our platform utilizes AI and Machine Learning to automate campaign planning, management and optimization of Facebook and Google ad campaigns. Our vision is to remove the skill and cost barrier for businesses to participate in the digital economy. Digital ought to be easy for everyone.

Customer Success Manager

Chroo Ads Sdn Bhd

RM 3000 - RM 4500

TTDI

Full-Time

This job is no longer available