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Operations and admin
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Bangsar South, Kuala Lumpur

About The Job

You'll be located at our Bangsar South outlet. 
  • Studio Management - daily monitoring of studio environment and SOPs( Damansara Heights & Bangsar South ) 
  • Coordination and Supervision - Coordinate, manage and monitor the workings of various departments in the organization.
  • Financial - Review financial statements and data. Utilize financial data to improve profitability. Prepare and control operational budgets. Control inventory. Plan effective strategies for the financial well being of the  company.
  • Best Practices - Improve processes and policies in support of organizational goals. Formulate and implement departmental and organizational policies and procedures to maximize output. Monitor adherence to rules, regulations and  procedures.
  • Performance management  - Coordinate and monitor the work of various departments involved .Monitor performance and implement improvements. Ensure quality of service in the studio. Manage quality and quantity of employee productivity. Manage maintenance of  equipment and machinery. Provide technical support where necessary.
  • Communication - Monitor, manage and improve the efficiency of support services such as website/vendors/customers/internal team. Facilitate coordination and communication between support functions.
  • Sales, Marketing and Customer Service - Manage customer support. Plan and support sales and marketing activities.
  • Strategic Input - Liaison with top management. Assist in the development of strategic plans for operational activity. Implement and manage operational plans.

Roles & Responsibilities

  • Responsible for overall P&L of studio as well as all staff and operations.
  • Hire, train, supervise, coach and mentor all studio Front of House.
  • Motivate,guide and lead the team to achieve monthly, quarterly and annual sales goals and all levels of customer service.
  • Organize and lead weekly, monthly and quarterly staff meetings
  • Responsible for driving all revenue and target goals for studio (e.g. classes, privates, retail, training/workshop as required).
  • Collaborate with management team on studio promotions, class types, teacher feedback and other events to create relevant programming and marketing.
  • Effectively manage studio budget.
  • Oversee studio maintenance (proactively and as issues arise)
  • Ensure the studio is kept clean and orderly and safety standards are enforced.
  • Insure all compliance and company policies/procedures are enforced.
  • Act as an ambassador for company products and services in the community.
  • Other duties required to help company meet its goals.

Team Interaction/Customer Service

  • Provide excellent customer service and help reduce attrition and increase retention through active interactions as appropriate and through leading by example.
  • Actively assist members and direct staff to do the same to finding appropriate classes to meet their personal goals and within schedules, answering their questions (or find the answers to questions if not known), always offering support and guidance.
  • Check members into class/workshop/etc through software system (WEBSITE or equivalent systems) when needed, completing all paperwork/forms as appropriate.
  • Oversee all billing issues (contracts, cancellations, freezes, failed credit cards, etc)
  • Resolve Customer Service issues per training documents and procedures.
  • Welcome all members according to our Customer Service standards; supervise staff and answer telephone promptly and courteously.

Support Sales and Marketing

  • Be knowledgeable about our products/programs, competitive products/programs and pricing to actively promote and sell ours.
  • Responsible for generating leads, soliciting referrals and meeting individual monthly sales goals (revenue and units) and helping team meet its goals for a combined studio goal. Sales includes class packs/memberships, retail, and ancillary products as outlined each year.
  • Maintain accurate, thorough and timely data/information in all appropriate systems for reporting and statistical purposes.
  • Effectively market and sell our products via telephone, grassroots efforts, in studio tours, etc, filling out all paperwork, trackers and forms as appropriate.
  • Establish external relationships/partnerships within the community. Develop community events and conduct grassroots marketing efforts to raise awareness and drive traffic to studios.
  • Work with marketing to develop effective marketing campaigns (e.g. direct marketing, social media, etc).

Studio Operations

  • Schedule staff per budget and needs of studio.
  • Responsible for updating WEBSITE system with instructor subs/class changes in a timely manner.
  • Responsible for recommending ordering of supplies and working with vendors.
  • Report any issues per our procedures.
  • Responsible for scheduling and overseeing the classes privates program, as appropriate.
  • Keep the retail area looking great which includes keeping area neat and tidy but also re-merchandising products to attract customer’s attention. Receive and transfer merchandise as appropriate. Pro-actively watch for theft to avoid shrinkage.
  • Follows and uphold Employee Handbook and all other guidelines including but not limited to: Customer Service Guidelines, Dress Code Guidelines, Core Values, etc

Most importantly have a great time with everyone!

Job Requirements

  1. 2-3 years in a supervisory role
  2. Experience supervising people successfully
  3. Effective use of budgets, forecasts, P&Ls, metrics
  4. Experience working in retail and/or fitness industry a plus
  5. High school degree, college degree preferred

Our Culture


Do you?
- believe in working hard and has the grit to weather through challenges.
- love working in a team
- doesn't mind getting your hands dirty in order to understand the business
- a person who knows your strength but is also open to your weaknesses and allow room for constant growth & improvement
- open to beginning starting a FIT journey personally & professionally



FOLLOW THE MOBSQUAD, We sweat together and stick together!

At Ministry of Burn ( MOB ), we learn, grow an excel as a team. Have great ideas, love to execute and a team player? That's what we're looking for. At MOB, you'll have the opportunity to work at different departments and pick up a new skill. 

We have two fitness studios in KL, 1st branch located at Damansara Heights, 2nd at Bangsar South (The Horizon) and we're expanding to 3 more locations very soon! How exciting! Be surrounded with high energy, positive people. Our community is important at MOB, we focus on our people and our customers. If you're a people person, this might just be the right community for you! 

We're attracted to people who have vision, game to take up this challenge to grow the business with the MOB team! It's going to be an exciting roller coaster ride at MOB, whenever you're ready!