Job Description

• Providing above and beyond – WOW! – service, while helping customers with their problems.
• To assist customers with whatever issues related to our Digital Platform using our state of the art system.
• Using multiple channels to answer calls, reply queries through emails, live chat  and other systems to solve the problems and complains from our beloved customers.
• Escalate the issues to respective departments and liaise with other team members across functional when necessary to troubleshoot problems like Tech, Compliance, Finance & Operations.
• Handle Onboarding process for new customers using our systems. We are minimizing papers and saving the trees and planet earth!
• Be the owner of the customer feedback loop to internal functions to help create better products and services.
• Proactively provide constant feedback to the team on market trends, unmet needs, and opportunities to create impact for our customers.

Job Requirements

• A true passion for customers and delivering the best possible service
• Outstanding communication skills, verbal and written
• Proficient typing and computer navigation skills
• A high sense of urgency and multi tasking skills
• Demonstrate personal excellence by remaining positive in difficult situations
  
  

Company Benefits

Additional Info