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Business Operations Associate

Operations & Admin
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Petaling Jaya, Selangor

About The Job

Business Operations Associates (BOAs) enable and support our clients' sales and marketing activities. BOAs operate and optimise business processes, performing business analysis, maintain deliverables as well as respond to our Team's + Client's requests. 

As a BOA, you will:

Understand client business issues, our operation business rules, data-entry, as well as our standard operating procedures
Incorporate process changes in response to evolving business needs

Operate business processes for clients on a periodic basis, to include:
  1. Administer all issues for client businesses and operational needs, as well as help in administering in all processes.
  2. Develop and maintain effective relationships with all key stakeholders (Company, Partnerships, et al).
  3. Performing your assigned tasks in a timely manner.
  4. Develop a business dashboard on monthly basis and prepare reports for management.
  5. Ensure appropriate preparation of all financial reports for management.
  6. Provide support to all monetary processes in accordance to our SOPs.
  7. Coordinate with various departments and design strategies for all business operation projects.
  8. Maintain knowledge on all modern trends as well as assist in our Socials.
  9. Collaborate with all internal and external teams and perform troubleshoot on all client issues and ensure timely resolution.
  10. Administer all reports and ensure accuracy in reporting.
  11. Coordinate with colleagues for monitoring all data reporting.
  12. Manage and respond to Team's + Clients ad-hoc requests.
  13. Using micoLEAP's proprietary software and enterprise applications to create error-free deliverables

Job Requirements

  • Minimum Bachelor's degree
  • Demonstrated record of academic success
  • Additionally, we seek individuals with the following personal skills:
  • Process management and improvement focus
  • Strong work ethic and personal initiative
  • Structured problem-solving skills
  • Focus on quality and detail orientation
  • Excellent organisational and task management skills
  • Strong communication and business acumen
  • Ability to work across global cross-office teams
  • Client-service orientated

Our Culture


microLEAP made it to the Top 11 teams of 1337 Ventures'​ Alpha Startups: Fintech Edition in 2018, where over 200 applicants had applied. 

microLEAP was also selected as one of the Top 18 teams for the UNCDF Financial Innovation Lab Challenge 2019 where over 100 companies had applied. 

Please feel free to reach us at [email protected] for more information.


microLEAP is a proudly Malaysian fintech platform and Recognised Market Operator (RMO) that focuses on the microfinance sector.

We provide Issuers (borrowers) access to microfinancing, whereby our Issuers may raise via Islamic as well as Conventional Business Financing. 

Peer-to-Peer (P2P) Financing in Malaysia is an alternative business financing, as well as an alternative investment, tool and we are regulated by the Securities Commission Malaysia (SC). 

From as little as RM50, you may Invest (lend) into small businesses to help them grow! 

Why become a P2P Investor (lender)?
1. Invest from as little as RM50
2. Invest in both Islamic & Conventional Investment Notes.
3. Enjoy monthly returns of up to 18% p.a.
4. Issuers covered by PA Insurance.
5. All Notes have a Guarantor. 
Why become an Issuer (borrower)?
1. Free Personal Accident Insurance 
2. Islamic & Conventional Financing 
3. Basic debt management and accounting training provided
4. Raise Funds from RM1,000 to RM50,000
microLEAP Islamic
1. Shariah-compliant financing based on Commodity Murabahah (via Tawarruq arrangement)
2. microLEAP absorbs the Islamic Commodity Brokerage fees.
3. Late payment fees (Gharamah) goes to charity 
Group Financing
Digitising the Grameen Group Model, 5 Issuers can come in as a Group to improve their Credit Score
Additional Information