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IT Helpdesk

Micro Technology Solution Sdn Bhd
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RM 4000

SUNGAI BESI

Full-Time

Job Description

 
Serve as the first point of contact for customers seeking technical assistance over the phone or email
Perform remote troubleshooting through diagnostic techniques and pertinent questions
Determine the best solution based on the issue and details provided by customers
Walk the customer through the problem-solving process
Direct unresolved issues to the next level of support personnel 

Job Requirements

 
  • Candidate must possess at least Degree (Computer/Telecommunication) or equivalent.
  • Required language(s): Bahasa Malaysia/Mandarin, English
  • At least 2 Year(s) of working experience in the related field is required for this position.
  • Preferably Junior Executive specialized in Technical & Helpdesk Support or equivalent. 

Company Benefits

Unlimited Free Flow Sky Juice

What? Of course we have packed drink and some biscuits for your refreshment.

Autonomous

You are working in a place based on trust, dependability. You can shape your environment so you can perform at your best.

Medical and Allowances

We do provide outpatient, medical, group PA/hospitalisation and misc allowances: phone, car, travelling...


Additional Info

Company Activity

Last active - few days ago

Experience Level

1 - 7 Years of Experience

Job Specialisation

Information Technology


Company Profile

Micro Technology Solution Sdn Bhd-logo-image

Micro Technology Solution Sdn Bhd

Micro Technology Solution Sdn Bhd (MTS) is a Malaysian based IT services firm providing a variety of solutions on a nationwide basis.

MTS is specialized in providing IT solutions and services to a diverse client base and focused on delivering IT initiatives more efficiently, cost effectively and with less risk, thus allowing our clients to improve profitability and drive business growth. Other than that, MTS enable IT departments to offer Software and IT as a Service to their internal users by helping to create a private cloud using server and desktop virtualization.

Over the years we have provided IT solutions and services to customers of all sizes across all verticals (Commercial, Education, Banking, Federal Government, State/Local Government) both direct and indirect (in collaboration with our top tier vendors).

MTS was established in 2003 and has grown to be one of most the recognized and preferred choice solution integrator in Information Technology industry throughout Malaysia. Our corporate office is located in Lake Fields, Sg. Besi and at the same time we provide services across the Malaysia on a nationwide basis via our support locations strategically located at all major and small cities.

Who We Are

MTS is the Microsoft Silver Partner, EMC Tier 2 Partner, VMware Professional Partner, Huawei Symantec Certified Service Partner, Trend Micro Authorized Service Partner and VEEAM Partner. To bring valuable solutions to our customers, MTS has also established relationships with many other top tier vendors. MTS provides expertise in the implementation and support in a variety of solutions. Here are some of them:
• Messaging: Microsoft Infrastructure (Exchange & AD), Lotus Domino, Mailnow!
• Server Virtualization - Microsoft Hyper-V, VMware
• Desktop Virtualization - Microsoft, VMware
• Application Virtualization - Microsoft, VMware, Novell
• User Profile Virtualization – AppSense
• Storage – EMC, NetApp, HP,IBM, Dell (EqualLogic & Compellent)
• Virtualization Management, Monitoring and Backup: VEEAM, Quest (Vfoglight)
• Thin Clients: Wyse, HP
• Hardware Servers: HP, IBM, Dell, SGI, NEC
• Email and Internet Security: Huawei Symantec, Cisco/IronPort, MacAfee
• Virus Protection: Symantec, TrendMicro, Sophos
• Back Up Software, Email Archiving: Symantec, EMC
• Firewall: Fortigate, Checkpoint, Huawei, Cisco, Juniper
• Asset Management: Altiris, LANDesk, Scriptlogic


company-logo-image

IT Helpdesk

Micro Technology Solution Sdn Bhd

RM 4000

SUNGAI BESI

Full-Time

This job is no longer available