Customer Engineer (Onsite)
Micro Technology Solution Sdn Bhd
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RM 3500
SUNGAI BESI
Full-Time
Job Description
- Taking over the ownership of those incidents which call center not able to handle and professionally managing them through to resolution within SLA
- Attend to users on desktop related issues onsite, remote support and via phone if possible (Troubleshoot and Resolve)
- Providing technical assistances / advises to call center while they are facing difficulty on resolving the incidents
- Updating call center the status of the incidents assigned and ensuring they are resolved within SLA
- Escalate ticket Level 3 (Apps Team, Network Team, Wintel Team, and etc) support or other teams via IT Service Desk if the issues are not able to solve by Onsite Engineer
- Provide hardware support (desktop, laptop, mobile devices and printers) and application support at desktop support level
- To assist branch engineers on troubleshooting desktop related issues
- Onsite Engineer to set the ticket to Resolved upon confirmation by user confirmed by user on the resolution
- Developing workarounds / fixes for the new incidents
- Documenting all new resolutions and testing them to ensure completeness. Publish those documents in the knowledgebase for the use of the team
Job Requirements
- Diploma/Degree in IT.
- Experience in IT is added advantage.
Company Benefits
Unlimited Free Flow Sky Juice
What? Of course we have packed drink and some biscuits for your refreshment.
Autonomous
You are working in a place based on trust, dependability. You can shape your environment so you can perform at your best.
Medical and Allowances
We do provide outpatient, medical, group PA/hospitalisation and misc allowances: phone, car, travelling...
Additional Info
Company Activity
Last active - few hours ago
Experience Level
1 - 3 Years of Experience
Job Specialisation
Customer Service
Company Profile
Micro Technology Solution Sdn Bhd
Micro Technology Solution Sdn Bhd (MTS) is a Malaysian based IT services firm providing a variety of solutions on a nationwide basis.
MTS is specialized in providing IT solutions and services to a diverse client base and focused on delivering IT initiatives more efficiently, cost effectively and with less risk, thus allowing our clients to improve profitability and drive business growth. Other than that, MTS enable IT departments to offer Software and IT as a Service to their internal users by helping to create a private cloud using server and desktop virtualization.
Over the years we have provided IT solutions and services to customers of all sizes across all verticals (Commercial, Education, Banking, Federal Government, State/Local Government) both direct and indirect (in collaboration with our top tier vendors).
MTS was established in 2003 and has grown to be one of most the recognized and preferred choice solution integrator in Information Technology industry throughout Malaysia. Our corporate office is located in Lake Fields, Sg. Besi and at the same time we provide services across the Malaysia on a nationwide basis via our support locations strategically located at all major and small cities.
MTS is specialized in providing IT solutions and services to a diverse client base and focused on delivering IT initiatives more efficiently, cost effectively and with less risk, thus allowing our clients to improve profitability and drive business growth. Other than that, MTS enable IT departments to offer Software and IT as a Service to their internal users by helping to create a private cloud using server and desktop virtualization.
Over the years we have provided IT solutions and services to customers of all sizes across all verticals (Commercial, Education, Banking, Federal Government, State/Local Government) both direct and indirect (in collaboration with our top tier vendors).
MTS was established in 2003 and has grown to be one of most the recognized and preferred choice solution integrator in Information Technology industry throughout Malaysia. Our corporate office is located in Lake Fields, Sg. Besi and at the same time we provide services across the Malaysia on a nationwide basis via our support locations strategically located at all major and small cities.
Who We Are
MTS is the Microsoft Silver Partner, EMC Tier 2 Partner, VMware Professional Partner, Huawei Symantec Certified Service Partner, Trend Micro Authorized Service Partner and VEEAM Partner. To bring valuable solutions to our customers, MTS has also established relationships with many other top tier vendors. MTS provides expertise in the implementation and support in a variety of solutions. Here are some of them:
• Messaging: Microsoft Infrastructure (Exchange & AD), Lotus Domino, Mailnow!
• Server Virtualization - Microsoft Hyper-V, VMware
• Desktop Virtualization - Microsoft, VMware
• Application Virtualization - Microsoft, VMware, Novell
• User Profile Virtualization – AppSense
• Storage – EMC, NetApp, HP,IBM, Dell (EqualLogic & Compellent)
• Virtualization Management, Monitoring and Backup: VEEAM, Quest (Vfoglight)
• Thin Clients: Wyse, HP
• Hardware Servers: HP, IBM, Dell, SGI, NEC
• Email and Internet Security: Huawei Symantec, Cisco/IronPort, MacAfee
• Virus Protection: Symantec, TrendMicro, Sophos
• Back Up Software, Email Archiving: Symantec, EMC
• Firewall: Fortigate, Checkpoint, Huawei, Cisco, Juniper
• Asset Management: Altiris, LANDesk, Scriptlogic
• Messaging: Microsoft Infrastructure (Exchange & AD), Lotus Domino, Mailnow!
• Server Virtualization - Microsoft Hyper-V, VMware
• Desktop Virtualization - Microsoft, VMware
• Application Virtualization - Microsoft, VMware, Novell
• User Profile Virtualization – AppSense
• Storage – EMC, NetApp, HP,IBM, Dell (EqualLogic & Compellent)
• Virtualization Management, Monitoring and Backup: VEEAM, Quest (Vfoglight)
• Thin Clients: Wyse, HP
• Hardware Servers: HP, IBM, Dell, SGI, NEC
• Email and Internet Security: Huawei Symantec, Cisco/IronPort, MacAfee
• Virus Protection: Symantec, TrendMicro, Sophos
• Back Up Software, Email Archiving: Symantec, EMC
• Firewall: Fortigate, Checkpoint, Huawei, Cisco, Juniper
• Asset Management: Altiris, LANDesk, Scriptlogic
Customer Engineer (Onsite)
Micro Technology Solution Sdn BhdRM 3500
SUNGAI BESI
Full-Time
This job is no longer available