Job Description

• Serve as the lead point of contact for all customer account management matters
• Build and maintain strong, long-lasting client relationships
• Negotiate contracts and close agreements to maximize profits
• Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
• Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
• Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
• Prepare reports on account status
• Collaborate with sales team to identify and grow opportunities within territory
• Assist with challenging client requests or issue escalations as needed

Job Requirements

• Fluent in English, Bahasa Malaysia, optionally Mandarin.
• Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or Telemarketing.
• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level 
• Experience delivering client-focused solutions to customer needs
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
• Excellent listening, negotiation and presentation abilities
• Strong verbal and written communication skills
• Should have sound knowledge of how financial markets operate.
• The ability to evaluate complex information.
• Strong analytical skills.
• Excellent negotiation skills.
• The ability to work under pressure.
• The ability to work long hours due to differing time zones.
• Positive attitude, passionate on collaborative teamwork, excel at interpersonal skills.
• Excellent written and verbal communication skills
• Critical observer-thinker, bringing fresh perspective and offer intuitive solutions and ideas.

Additional Info