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Front of House Operations Manager

Operations and admin
Full-time
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Petaling Jaya, Selangor

About The Job

The core of this position is to create, implement and maintain systems throughout the floor operations department. The Floor Operations Manager is primarily responsible for a chain of outlets in terms of sales, expenses control, productivity, efficiency & conformity of SOP.

Daily Operations
  1. Strong in handling daily front of house operations issues and able to multitask.
  2. Recruit, select, train, assign, schedule, coach, counsel and discipline employees.
  3. Communicate job expectations; planning, monitoring, appraising and reviewing job contributions.
  4. Comply with all hygiene health and safety regulations especially on food & environment.
  5. Handling all staffs grievances and disciplinary issues.
  6. Develop operations systems by determining sales scripts and storage requirements.

 Customer Service
  1. Regularly review and work on improving customer service standards of all outlets by ensuring excellent service at all times.
  2. Provide high level of customer service and maintain strong personal relations with customers. 
  3. Able to manage and handle customer complaints or dissatisfaction.
  4. Monitor closely on quality, standards and exceed the expectations of the customers on daily basis.

Sales
1. Responsible for leading, coaching and managing operations team to achieve sales targets.
2. Regular staff training and have the ability to increase customer's average spending .

Job Requirements

  1. Candidate must possess any Professional Certificate in Hospitality / Food & Beverage Services or its equivalent.
  2. At least 5 Year(s) of working experience in the Food & Beverage industry is required for this position.
  3. Love to talk to people. Outstanding interpersonal and communication skills.
  4. Excellent written and verbal communication skills.
  5. Good planning skills and able to meet deadlines.
  6. Able to work during weekends and public holidays.
  7. Candidates must be willing to travel and work on shift.
  8. Train new staff through different methods, including role playing.
  9. Leadership skills in leading the front of house team.
  10. Proficient in Microsoft Office.
  11. Highly organized and systematic.
  12. Experience and involvement in pre-opening is an advantage.

Our Culture

OUR CULTURE

We always believe that no man is an island. Every company is as good as its people. We respect, appreciate and learn from each other. We encourage open communication and transparency.

Our Core Values
Efficiency
Our team works efficiently. Every meeting is capped to an hour. Every goal is clearly defined. No time wasted. Hence, giving you time for work-life balance!

Excellence
We strive for excellence, not perfection. We continuously improve our systems, our food and our service to strive towards perfection. We put our best effort into making Maria's a place where every customer leaves with a smile!

Growth
We believe in the growth of every individual. As part of the team, you are expected to pick up a new skill for your personal growth. Be flexible for changes. We just keep changing based on our new skills and knowledge. The sky is the limit here!

Creativity
There is no one best way to meet our goals. There is always a better way and a different way or perhaps a way that no man has thought of before. Unleash your creativity!

If you also embrace these values, join us and be part of our dynamic team and contribute to our community's happiness by providing a true taste experience!

WHO WE ARE

Maria's Steakcafe is a western restaurant that specializes in serving tantalizing beef steaks. Our first outlet in Ipoh has been around for 20 years. Currently, we have a total of 4 outlets; 1 in Ipoh and 3 in Klang Valley. We go by the tagline "Nothing fancy, simply good food". It's about truly loving good food. When you walk in, we strive to put a smile on our customers face by exceeding expectations in the quality of our food and in our heart-warming yet professional service. Hence, nothing fancy, all we want is for every customer to indulge in a true taste experience.


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