Customer Representative Associate

Lumos

AI-generated summary

beta

Oops, looks like Ashley forgot to summarize this job! We apologize for the inconvenience. Please read the complete Job Description for full details and additional information.

Undisclosed

Kuala Lumpur

Full-Time

Job Description

You are perfect for us if you are:

Passionate about the customer’s experience. You want to understand a customer and have an intuitive sense of how to handle customer service in the front end. You can work independently and are pro-active. Lumos is growing and we are expanding our team. The main goal of your job is to ensure we provide excellent customer service, by answering enquiries in a timely and friendly manner.

Responsibilities:

Customer communication handling on all our platforms. Understand our customer’s pain points by providing customer support in email and social media inquiries.
Assist customers by troubleshooting technical problems and escalating to the engineering team as needed.
Monitor and manage reviews on all platforms (i.e. our website, Amazon, Facebook).
Quantify the types of inquiries received and identify systematic issues.
Track important metrics and generate simple reports.
General ad-hoc tasks.

Job Requirements

Requirements:

You hold a Bachelor’s Degree or equivalent.
1 + year of customer service experience, preferably in a related field.
Native or fluent English. Most of our customers are English-speaking.
Possess high patience. The ability to handle customers in a friendly and polite fashion at all times.
Highly detail oriented, organized, and able to work independently.
Experience in a customer service role or comparable.
Basic knowledge of Shopify and Zendesk is a plus.

If you are interested, please submit to us your updated resume along with a cover letter/statement of interest, which includes: your availability, why you are applying to this job and your relevant previous experience.

Company Benefits

Holidays

We will top up 20 days of annual leave (upon confirmation) on top of the observed state Public Holidays.

Fun Activities

Close-knit get-together over a night of board game activities in our home office working environment that is cozy yet fun.

Unique Experience

We want you to grow with us! Show off your brilliance, creativity and innovation to the growth of the business and company.

Learn and Grow

We value both personal and professional growth. Expect to hustle hard, refine your skills & develop new skills along the way.

Let's feast!

Weekly team lunch on the house along with free flow of tea, coffee & of course snacks provided.

Casual Dress Code

Shorts? Slippers? Costume you want to show off? Come in however you like, just make sure you're decently dressed & personal hygiene is taken care of!

Additional Info

Company Activity

Last active - few hours ago

Experience Level

1 - 3 Years of Experience

Job Specialisation

General Work, Management Trainee, Others

Company Profile

Lumos

Safety Made Simple

Want to be part of an exciting startup that is having a positive impact on the world?

Lumos is the world's first smart bicycle helmet with integrated lights, brake and turn signals. Launched to the world on Kickstarter in 2015, Lumos raised over $800,000 USD in its first campaign and raised over $2.9 million in its most recent campaign in Kickstarter. It has been featured on Forbes, Fast Company, The BBC, and CNN.

Lumos has been named one of Oprah’s Favorite Things, TIME Magazine’s “Best Inventions of 2018”, and “The Helmet That Every Bike Commuter Needs” by Slate Magazine.

Lumos hold various records on Kickstarter with"Most Funded and Most Backed Project" in the bicycle accessories category in 2020. Lumos has recently gained thesupport of Endeavor Malaysia, an organization that is leading the high-impact entrepreneurship movement around the world.

Lumos is a mission-driven company. Started in the dorm rooms at Harvard, we seek to make a positive impact in the world by making cycling safer, prevent avoidable traffic deaths, and helping more people make cycling a bigger part of their everyday lives.

Join us in our mission to improve cycling safety and have safer streets for all.

Customer Representative Associate

Lumos

Undisclosed

Kuala Lumpur

Full-Time

This job is no longer available