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Client Service, Executive

LOCUS-T Sdn Bhd
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Undisclosed

Petaling Jaya

Full-Time

Job Description

We are a 20 years Digital Marketing Business Partner in Malaysia and currently seeking for Client Servicing Enthusiast.

  1. Responsible to build and maintain good rapport and communicate with clients through phone, email correspondence and business meet ups.
  2. Responsible in Project Management for Web Development, Landing Page Development, Banner Design.
  3. Responsible to perform Client servicing roles in SEO, Performance Marketing (Google Ads & Facebook Ads).
  4. Responsible to maintain contact with clients at all stages of campaigns/projects and provide periodic feedback as agreed or when required.  
  5. Responsible to present campaign ideas, project progress reports and performance reports according to OPS (Operating Standards) and any other ad-hoc requests from clients in pursuit of enhancing client satisfaction with company’s products and services.
  6. Responsible to keep abreast on industry specific market trends and best practices and pain points.
  7. Responsible to work closely with all relevant departments in understanding and communicating effectively on clients’ needs in devising a campaign that meets the client's brief and budget.
  8. Responsible to negotiate with clients, solving problems and ensuring deadlines are met as mutually agreed. 
  9. Responsible to review, analyse and produce periodical report on project management, recommendations for improvement along with status of key performance areas and key performance indicators. 

Here's why you should join us!

  • Flexible Working Hours
  • Work from Office & Home
  • Outpatient & Inpatient Medical Treatment
  • Dental Care & Optical Benefit
  • Parking Assistance
  • LOCUS-T Care
  • Birthday Leave
  • Paternity Leave, Marriage Leave, Replacement Leave, Time-Off
  • Long Service Award
  • Engagement Activities



Job Requirements

  1. Bachelor’s Degree in Business, Marketing, Administration or any other related field.
  2. Possesses positive personality traits such as enthusiasm, customer empathy/compassion, patience, etc.
  3. Strong interpersonal skills. Flexible, adaptable and must be able to negotiate and problem-solve.
  4. Knowledge of current marketing and advertising trends and best practices. 
  5. Ability to meet deadlines and an outstanding time management skill.
  6. Excellent presentation skills with strong communication and interpersonal skills.
  7. Proficient in Microsoft Office applications.
  8. Demonstrable business acumen and a deep understanding of business processes.
  9. Good command in Mandarin, English, and Bahasa Malaysia. Cantonese dialect will be an added advantage. 


Company Benefits

Birthday Leave

Ever had the desire to go to your manager and go "I don't want to work tomorrow because it's my birthday?!" Well, you can here ;)

Flexible Working Hours

Looking to avoid the morning traffic? Or to attend to a gathering after work? Well, we've flexible working hours here so you can easily plan for that!

Optical & Dental Care

Not only do we provide outpatient medical treatment for our employees, we also take care of their eyes and oral health!

Various Engagement Activities

Bonding sessions are great! And they're even better when you're not paying for them ;)

Hybrid Working

Work from Office & Home (Hybrid) – we like to balance remote time with time in the office collaborating

Great Company Culture

Stocked pantry? Check. Pool table? Check. Work-life balance? Checkmate! You really do get to leave on time!


Additional Info

Company Activity

Last active - few minutes ago

Experience Level

0 - 3 Years of Experience

Job Specialisation

Customer Service


Company Profile

LOCUS-T Sdn Bhd-logo-image

LOCUS-T Sdn Bhd

PROUD HISTORY AND BRIGHT FUTURE

Back in the ‘90s, when Digital Marketing was still in its infancy in Malaysia, LOCUS-T took the leap and pioneered the industry. Fast forward 20 years, we are now one of the market leaders with a credible record of clients from over 7,000 SMEs and MNCs.

Having developed a deep understanding of the local market, our professional services in providing Strategic Digital Solutions (SEO, SEM, PPC, and website development) that cater to various business objectives have proven to deliver solid results.

Our extensive experience and undeniable track records have earned us a string of accolades and accreditations which include Google Ads Premier Partner and many more.

We, at LOCUS-T, continuously strive to be the best Digital Marketing Agency in Malaysia and are committed to delivering exceptional results by following strict protocols to give our clients an experience of the highest quality. Moving forward, LOCUS-T will continue aligning our focus and strategies towards achieving our mission and ultimately our vision.


company-logo-image

Client Service, Executive

LOCUS-T Sdn Bhd

Undisclosed

Petaling Jaya

Full-Time

This job is no longer available