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Workforce Planning

Project management
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Golden Triangle , Kuala Lumpur

About The Job

  • Responsible for publishing daily/weekly/monthly reports to various stakeholders accurately and on time.
  • Work with internal employees, including; managers and team leaders to understand business requirements/goals, and help capture the strategy, content, and features for the layout of reporting environments
  • To ensure through close liaison with peer departments that all outstanding customer issues are fast-tracked within the service levels and resolved.
  • Sending out hourly performance updates including interval and intraday productivity
  • Conduct independent analysis on historical data and be able to provide a coherent summary
  • Propose and monitor the execution of a business continuity plan (BCP)
  • Deliver ad-hoc reports; as and when required
  • Creative, responsive and adaptive in a dynamic environment
  • Must have the aptitude and desire to learn new competencies and skills
  • Demonstrate excellent communication skills and a passion for reporting
  • Must feel comfortable working with business partners at all levels to discuss data analysis/requirements
  • Must be detail-oriented with data analysis skills
  • Work effectively in a fast-paced environment, where multi-tasking may be necessary

Job Requirements

  • Minimum 1-4 years’ experience of data analysis experience
  • Experience working in a Call Centre reporting environment preferred
  • Previous experience in Workforce Management for a Call Centre is an advantage
  • Proficient in English – both written and spoken
  • Proficient in Microsoft Excel including usage of pivot tables, complex formulas, macros, SQL is a MUST.

Our Culture


Lazada is Southeast Asia’s number one online shopping and selling destination, with a presence in Malaysia Indonesia, Philippines, Singapore, Thailand and Vietnam. 
We are pioneering e-commerce across some of the fastest growing countries in the world by offering a fast, secure and convenient online shopping experience with a broad product offering in categories ranging from fashion, consumer electronics to household goods, toys and sports equipment
With our tremendous growth, we seek dynamic, entrepreneurial, broad-minded individuals to join us.
Hone your creativity, invent and innovate, and set your own highest standards within a nurturing, equal opportunity environment.
As a young and dynamic company, Lazada is the place for you to grow and develop your career. 


We are all entrepreneurs and owners at Lazada. We have a holistic view of the company’s strategy, and are accountable to drive the end result.

We know what our customers and sellers need and want, and work to deliver the best experience.

We prefer to set our own highest standards than follow what others have prescribed. We invent, innovate and implement at a high quality and speed, with no compromise.

We are confident but humble in the pursuit of high standards. We all have an obligation to challenge if we disagree.

We voice our case, agree to disagree and then commit whole-heartedly. We are open-minded, honest and respectful, forging an environment built on trust.