company-logo-image

Workforce Planning

Lazada Malaysia
ashley-avatar-image

AI-generated summary

beta
speech-bubble-tail-image

Oops, looks like Ashley forgot to summarize this job! We apologize for the inconvenience. Please read the complete Job Description for full details and additional information.

Undisclosed

Golden Triangle

Full-Time

Job Description

  • Responsible for publishing daily/weekly/monthly reports to various stakeholders accurately and on time.
  • Work with internal employees, including; managers and team leaders to understand business requirements/goals, and help capture the strategy, content, and features for the layout of reporting environments
  • To ensure through close liaison with peer departments that all outstanding customer issues are fast-tracked within the service levels and resolved.
  • Sending out hourly performance updates including interval and intraday productivity
  • Conduct independent analysis on historical data and be able to provide a coherent summary
  • Propose and monitor the execution of a business continuity plan (BCP)
  • Deliver ad-hoc reports; as and when required
  • Creative, responsive and adaptive in a dynamic environment
  • Must have the aptitude and desire to learn new competencies and skills
  • Demonstrate excellent communication skills and a passion for reporting
  • Must feel comfortable working with business partners at all levels to discuss data analysis/requirements
  • Must be detail-oriented with data analysis skills
  • Work effectively in a fast-paced environment, where multi-tasking may be necessary

Job Requirements

  • Minimum 1-4 years’ experience of data analysis experience
  • Experience working in a Call Centre reporting environment preferred
  • Previous experience in Workforce Management for a Call Centre is an advantage
  • Proficient in English – both written and spoken
  • Proficient in Microsoft Excel including usage of pivot tables, complex formulas, macros, SQL is a MUST.

Company Benefits

Great Salary

We always reward well

Comprehensive Medical Insurance

Including Dental and Optical

Subsidized Gym Membership

At Celebrity Fitness

Company Laptop

Now you can work from anywhere :)

3 Months Maternity Leave

...and 5 days Paternity Leave

Relaxed Dress Code

You need to feel comfortable at work


Additional Info

Experience Level

0 - 7 Years of Experience

Job Specialisation

Project Management


Company Profile

Lazada Malaysia-logo-image

Lazada Malaysia

Lazada is Southeast Asia’s number one online shopping and selling destination, with a presence in Malaysia, Indonesia, Philippines, Singapore, Thailand and Vietnam. 
We are pioneering e-commerce across some of the fastest growing countries in the world by offering a fast, secure and convenient online shopping experience with a broad product offering in categories ranging from fashion, consumer electronics to household goods, toys and sports equipment
With our tremendous growth, we seek dynamic, entrepreneurial, broad-minded individuals to join us.
Hone your creativity, invent and innovate, and set your own highest standards within a nurturing, equal opportunity environment.
As a young and dynamic company, Lazada is the place for you to grow and develop your career. 

company-logo-image

Workforce Planning

Lazada Malaysia

Undisclosed

Golden Triangle

Full-Time

This job is no longer available