Voice of Customer - Contract

Lazada Malaysia

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Undisclosed

Bukit Bintang

Full-Time

Job Description

Reporting to the Senior Manager of VoC, your responsibilities would include assisting with:

Maintain and develop Help Centre articles (for both Buyer and Seller) to support the evolving or new features, products or services to create success in customer interaction and self service.
Assist with communications and alignment across the customer (Buyer & Seller) journey across platform, chatbot, customer service agent scripting, social media postings.
Coordinate and monitor on effectiveness of customer awareness and education initiatives.
Support in a swift manner on ad-hoc communications by creating email, SMS and scripts to manage customers especially when during a crisis.
Provide translation of communication material to Bahasa Malaysia, when required.
Ensure materials are published with proper formatting, in adherence to Lazada’s brand style and guidelines.

Job Requirements

Copywriting or Communications related background is preferred.
Excellent command of written and spoken English and Bahasa Malaysia.
Attention to details with sound communication skills.
Proficient in all Microsoft Office applications and familiarity with publishing tools and HTML coding.
Quick and adaptive to change and flexible in an evolving fast-paced environment.

Company Benefits

Great Salary

We always reward well

Comprehensive Medical Insurance

Including Dental and Optical

Subsidized Gym Membership

At Celebrity Fitness

Company Laptop

Now you can work from anywhere :)

3 Months Maternity Leave

...and 5 days Paternity Leave

Relaxed Dress Code

You need to feel comfortable at work

Additional Info

Experience Level

0 - 7 Years of Experience

Job Specialisation

Retail Sales

Company Profile

Lazada Malaysia

Lazada is Southeast Asia’s number one online shopping and selling destination, with a presence in Malaysia, Indonesia, Philippines, Singapore, Thailand and Vietnam.

We are pioneering e-commerce across some of the fastest growing countries in the world by offering a fast, secure and convenient online shopping experience with a broad product offering in categories ranging from fashion, consumer electronics to household goods, toys and sports equipment

With our tremendous growth, we seek dynamic, entrepreneurial, broad-minded individuals to join us.

Hone your creativity, invent and innovate, and set your own highest standards within a nurturing, equal opportunity environment.

As a young and dynamic company, Lazada is the place for you to grow and develop your career.

Voice of Customer - Contract

Lazada Malaysia

Undisclosed

Bukit Bintang

Full-Time

This job is no longer available