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Onsite Operations Associate

Retail
Full-time
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Golden Triangle KL, Kuala Lumpur

About The Job

Reporting to the Head of Techmall, you will be responsible for:

  • Daily management of Techmall Shop-in-Shop look and feel by ensuring tip-top customer journey and experience.
  • Monitoring daily overall Techmall Po5 adoption rate (Chat, PDP decoration, Store Builder, Lorikeet, Seller Picks).
  • Ensures page decorations and banner production aligned with all categories within Techmall, each category given exposure to all online marketing channels.
  • Work closely with Campaign Specialist on campaign planning and execution for Techmall and managing all onsite assets for Techmall.
  • Work with category Guided Sales PIC on Search Results Cards (SRC) & Search Trends in conjunction with specific Techmall campaigns and Mega/A/B campaigns. 
  • Analyze weekly reports on search to assess performance of search keywords relating to the cluster so tools such as Search Hint, Search Banner & Search Trends can be utilized to boost revenue.
  •  Assist in the MY Search Relevance project for the cluster to improve the customers search experience on Lazada and reduce our platform's PI (product irrelevancy) score.

Job Requirements

  • 3-4 years relevant industry experience (media agency experience will be advantage).
  • Ability to deliver and insight and recommendation based on data.              
  • Keen on eyes for details and creative designs.
  • Very good communicator. 
  • Strong project management skills.
  • Industry knowledge is strong plus. 
  • Willing to learn in a fast-moving environment. 

Our Culture

WHO WE ARE

Lazada is Southeast Asia’s number one online shopping and selling destination, with a presence in Malaysia Indonesia, Philippines, Singapore, Thailand and Vietnam. 
 
We are pioneering e-commerce across some of the fastest growing countries in the world by offering a fast, secure and convenient online shopping experience with a broad product offering in categories ranging from fashion, consumer electronics to household goods, toys and sports equipment
 
With our tremendous growth, we seek dynamic, entrepreneurial, broad-minded individuals to join us.
 
Hone your creativity, invent and innovate, and set your own highest standards within a nurturing, equal opportunity environment.
 
As a young and dynamic company, Lazada is the place for you to grow and develop your career. 

OUR CULTURE


We are all entrepreneurs and owners at Lazada. We have a holistic view of the company’s strategy, and are accountable to drive the end result.

We know what our customers and sellers need and want, and work to deliver the best experience.

We prefer to set our own highest standards than follow what others have prescribed. We invent, innovate and implement at a high quality and speed, with no compromise.

We are confident but humble in the pursuit of high standards. We all have an obligation to challenge if we disagree.

We voice our case, agree to disagree and then commit whole-heartedly. We are open-minded, honest and respectful, forging an environment built on trust.
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