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Community Development Specialist

Retail
Full-time
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Bukit Bintang, Kuala Lumpur

About The Job

Reporting to Head of Lazada Seller Community & Communications, key tasks and responsibilities for this position are: 

  • Manage seller community and ensure a continued calendar of activities are planned to keep sellers engaged.
  • Provide timely and accurate completion of any projects requested by the Manager, including schedules, expense reporting, and performance summaries. 
  • Build and manage seller ambassador program with attractive incentives to drive ambassador commitment among communities.
  • Project manage monthly/weekly activities organized by Lazada and Lazada partners to drive engagement among existing and potential sellers 
  • Support in creating engagements in the online seller community groups & forums.
  • Manage & Create local seller communities in different states in Malaysia.
  • Working with training team to develop content that can grow the selling ability of our sellers.
  • Monitor pain points & feedback sellers are facing and report to Manager and relevant departments for them to take improvement actions.
  • Maintaining relationships with top sellers and get them to be more engaged, ultimately getting more selling tips and content to grow the greater seller community.
  • Take ownership to conduct focus groups to better understand seller needs and be able to effectively consolidate data & insights.
  • Evaluate appropriateness and feasibility of new or innovative strategies, based on data, insights, and business needs to expand and grow opportunities for seller community.

Job Requirements

  • Strong interest and passionate about business & developing people
  • Experience in training & development.
  • Strong project management skills, ability to manage multiple work streams in parallel, plan for projects, manage own time and priorities.
  • Strong people and communication skills, e.g., actively involving local ventures counterparts, coordinating multiple stakeholders, reporting to large audiences or senior management.
  • Able to objectivity handle negative feedback from community members, consolidate and share it with relevant teams to solve the pain points.
  • Experience in offline event management.
  • Problem solving/ thought leadership and business sense, ability to be a thought partner to local ventures on areas of expertise; ability to structure strategic analyses.
  • Knowledge in Adobe Illustrator or photoshop is a plus.
  •  Analytical skills, Excel modelling skills.
  • Self-driven with ability to take on and create new assignments. 
  • Willing and eager to learn. Ability to work in a fast-moving environment in cross functional and cross-cultural teams. 
  • Knowledge of the e-commerce industry.
  • Degree in communications, marketing, public relations, media studies, business, Engineering, logistics and/or related fields.

Our Culture

WHO WE ARE

Lazada is Southeast Asia’s number one online shopping and selling destination, with a presence in Malaysia, Indonesia, Philippines, Singapore, Thailand and Vietnam. 
 
We are pioneering e-commerce across some of the fastest growing countries in the world by offering a fast, secure and convenient online shopping experience with a broad product offering in categories ranging from fashion, consumer electronics to household goods, toys and sports equipment
 
With our tremendous growth, we seek dynamic, entrepreneurial, broad-minded individuals to join us.
 
Hone your creativity, invent and innovate, and set your own highest standards within a nurturing, equal opportunity environment.
 
As a young and dynamic company, Lazada is the place for you to grow and develop your career. 

OUR CULTURE


We are all entrepreneurs and owners at Lazada. We have a holistic view of the company’s strategy, and are accountable to drive the end result.

We know what our customers and sellers need and want, and work to deliver the best experience.

We prefer to set our own highest standards than follow what others have prescribed. We invent, innovate and implement at a high quality and speed, with no compromise.

We are confident but humble in the pursuit of high standards. We all have an obligation to challenge if we disagree.

We voice our case, agree to disagree and then commit whole-heartedly. We are open-minded, honest and respectful, forging an environment built on trust.
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