Job Description

• Manage seller community and ensure a continued calendar of activities are planned to keep sellers engaged.
• Provide timely and accurate completion of any projects requested by the Manager, including schedules, expense reporting, and performance summaries. 
• Build and manage seller ambassador program with attractive incentives to drive ambassador commitment among communities.
• Project manage monthly/weekly activities organized by Lazada and Lazada partners to drive engagement among existing and potential sellers 
• Support in creating engagements in the online seller community groups & forums.
• Manage & Create local seller communities in different states in Malaysia.
• Working with training team to develop content that can grow the selling ability of our sellers.
• Monitor pain points & feedback sellers are facing and report to Manager and relevant departments for them to take improvement actions.
• Maintaining relationships with top sellers and get them to be more engaged, ultimately getting more selling tips and content to grow the greater seller community.
• Take ownership to conduct focus groups to better understand seller needs and be able to effectively consolidate data & insights.
• Evaluate appropriateness and feasibility of new or innovative strategies, based on data, insights, and business needs to expand and grow opportunities for seller community.
  
  

Job Requirements

• Strong interest and passionate about business & developing people
• Experience in training & development.
• Strong project management skills, ability to manage multiple work streams in parallel, plan for projects, manage own time and priorities.
• Strong people and communication skills, e.g., actively involving local ventures counterparts, coordinating multiple stakeholders, reporting to large audiences or senior management.
• Able to objectivity handle negative feedback from community members, consolidate and share it with relevant teams to solve the pain points.
• Experience in offline event management.
• Problem solving/ thought leadership and business sense, ability to be a thought partner to local ventures on areas of expertise; ability to structure strategic analyses.
• Knowledge in Adobe Illustrator or photoshop is a plus.
•  Analytical skills, Excel modelling skills.
• Self-driven with ability to take on and create new assignments. 
• Willing and eager to learn. Ability to work in a fast-moving environment in cross functional and cross-cultural teams. 
• Knowledge of the e-commerce industry.
• Degree in communications, marketing, public relations, media studies, business, Engineering, logistics and/or related fields.

Company Benefits

Additional Info