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Business Process Executive (Contract 3 months)

Retail
Full-time
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Bukit Bintang, Kuala Lumpur

About The Job

  • Overall SOP identification, design, implementation, execution, control and completion of Customer Care new CRM tool for local process alignment.
  • Ensure timely completion of task assigned with successful implementations considering all stakeholders with early identification and mitigation of potential risks and issues from the system.
  • Closely collaborate and share knowledge within the team and peers and local Ops team.
  • Understand the basic knowledge of A decision tree.

Job Requirements

  • Preferably fresh graduates in Business/Commerce/science computer or other related qualifications.
  • Adaptive to changing scope and evolving business environments.
  • Basic analytical skills with strong written and verbal communication skills in English are required 
  • Independent, mature and able to handle stress professionally.

Our Culture

WHO WE ARE

Lazada is Southeast Asia’s number one online shopping and selling destination, with a presence in Malaysia, Indonesia, Philippines, Singapore, Thailand and Vietnam. 
 
We are pioneering e-commerce across some of the fastest growing countries in the world by offering a fast, secure and convenient online shopping experience with a broad product offering in categories ranging from fashion, consumer electronics to household goods, toys and sports equipment
 
With our tremendous growth, we seek dynamic, entrepreneurial, broad-minded individuals to join us.
 
Hone your creativity, invent and innovate, and set your own highest standards within a nurturing, equal opportunity environment.
 
As a young and dynamic company, Lazada is the place for you to grow and develop your career. 

OUR CULTURE


We are all entrepreneurs and owners at Lazada. We have a holistic view of the company’s strategy, and are accountable to drive the end result.

We know what our customers and sellers need and want, and work to deliver the best experience.

We prefer to set our own highest standards than follow what others have prescribed. We invent, innovate and implement at a high quality and speed, with no compromise.

We are confident but humble in the pursuit of high standards. We all have an obligation to challenge if we disagree.

We voice our case, agree to disagree and then commit whole-heartedly. We are open-minded, honest and respectful, forging an environment built on trust.
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