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Analyst, Performance Monitoring & Planning (PMP)

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Subang Jaya, Selangor

About The Job

  • To provide analyze key customer and quality metrics framework and perform the measurement of relevant performance indicators and trend analysis, and highlight burning issues and/ or improvement opportunities  
  • Defines performance monitoring and tracking approach and methodology
  • Analysis of utilization, efficiency and available data for the process
  • Understate detailed process improvement studies and up skill ops associates
  • Liaise with internal or external stakeholder on a weekly/monthly basis
  • Set up cadence calls for strong Ops governance
  • Accurately capture SLA metrics, the reporting needs of each of the client and set up/customize processes to seamlessly meet client's expectation
  • Get out of the box ideas and process improvement initiatives in the process
  • Conducts internal quality audits to quantify and prioritize responsiveness and re-work opportunities

Job Requirements

  • Possess at least Diploma, Degree or an equivalent professional qualification
  • At high degree of integrity and professionalism with leadership traits
  • Excellent disciplinary and performance track record
  • Excellent knowledge of strong operational and leadership skill
  • Excellent command of spoken and written English & Bahasa Malaysia. 
  • Dynamic, highly motivated and a result oriented, team player with good interpersonal skills
  • Business writing skill is mandatory.
  • Posses initiatives and be able to work independently and with a team
  • Ability to work in a challenging and fast pace environment

Our Culture


We are all entrepreneurs and owners at Lazada. We have a holistic view of the company’s strategy, and are accountable to drive the end result.

We know what our customers and sellers need and want, and work to deliver the best experience.

We prefer to set our own highest standards than follow what others have prescribed. We invent, innovate and implement at a high quality and speed, with no compromise.

We are confident but humble in the pursuit of high standards. We all have an obligation to challenge if we disagree.

We voice our case, agree to disagree and then commit whole-heartedly. We are open-minded, honest and respectful, forging an environment built on trust.


Lazada is Southeast Asia’s number one online shopping and selling destination, with a presence in Malaysia, Indonesia, Philippines, Singapore, Thailand and Vietnam. 
We are pioneering e-commerce across some of the fastest growing countries in the world by offering a fast, secure and convenient online shopping experience with a broad product offering in categories ranging from fashion, consumer electronics to household goods, toys and sports equipment
With our tremendous growth, we seek dynamic, entrepreneurial, broad-minded individuals to join us.
Hone your creativity, invent and innovate, and set your own highest standards within a nurturing, equal opportunity environment.
As a young and dynamic company, Lazada is the place for you to grow and develop your career.