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AI Trainer

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Bukit Bintang, Kuala Lumpur

About The Job

Reporting to the Head Voice of Customer, you will be responsible for :

  • Applying data analysis techniques to analyze logs and user feedback to improve the coverage, resolution rate and customer satisfaction of AI products.
  • Analyzing and updating the knowledge base which align to local market needs/ customization.
  • Proposing and tracking key indicators and evaluation metrics of AI products to improve overall Chatbot performance.
  • Collaborating closely with the R&D team, particularly algorithms engineers and product managers, to improve user interaction of AI products.
  • Connecting technology, products, operations and other teams to drive for business changes.
  • Artificial Intelligence trainer leaders may have additional responsibilities of managing, training and mentoring AI trainers.
  • Plan and execute improvement project to enhance AI products with collective analyze result.

Job Requirements

• Adaptive to changing scope and evolving business environments.
• Strong analytical skills with written and verbal communication skills in English are required.
• Independent, mature and able to handle stress professionally.

Our Culture


Lazada is Southeast Asia’s number one online shopping and selling destination, with a presence in Malaysia, Indonesia, Philippines, Singapore, Thailand and Vietnam. 
We are pioneering e-commerce across some of the fastest growing countries in the world by offering a fast, secure and convenient online shopping experience with a broad product offering in categories ranging from fashion, consumer electronics to household goods, toys and sports equipment
With our tremendous growth, we seek dynamic, entrepreneurial, broad-minded individuals to join us.
Hone your creativity, invent and innovate, and set your own highest standards within a nurturing, equal opportunity environment.
As a young and dynamic company, Lazada is the place for you to grow and develop your career. 


We are all entrepreneurs and owners at Lazada. We have a holistic view of the company’s strategy, and are accountable to drive the end result.

We know what our customers and sellers need and want, and work to deliver the best experience.

We prefer to set our own highest standards than follow what others have prescribed. We invent, innovate and implement at a high quality and speed, with no compromise.

We are confident but humble in the pursuit of high standards. We all have an obligation to challenge if we disagree.

We voice our case, agree to disagree and then commit whole-heartedly. We are open-minded, honest and respectful, forging an environment built on trust.