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AI Trainer

Lazada Malaysia
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Undisclosed

Bukit Bintang

Full-Time

Job Description

Reporting to the Head Voice of Customer, you will be responsible for :

  • Applying data analysis techniques to analyze logs and user feedback to improve the coverage, resolution rate and customer satisfaction of AI products.
  • Analyzing and updating the knowledge base which align to local market needs/ customization.
  • Proposing and tracking key indicators and evaluation metrics of AI products to improve overall Chatbot performance.
  • Collaborating closely with the R&D team, particularly algorithms engineers and product managers, to improve user interaction of AI products.
  • Connecting technology, products, operations and other teams to drive for business changes.
  • Artificial Intelligence trainer leaders may have additional responsibilities of managing, training and mentoring AI trainers.
  • Plan and execute improvement project to enhance AI products with collective analyze result.

Job Requirements

• Adaptive to changing scope and evolving business environments.
• Strong analytical skills with written and verbal communication skills in English are required.
• Independent, mature and able to handle stress professionally.

Company Benefits

Great Salary

We always reward well

Comprehensive Medical Insurance

Including Dental and Optical

Subsidized Gym Membership

At Celebrity Fitness

Company Laptop

Now you can work from anywhere :)

3 Months Maternity Leave

...and 5 days Paternity Leave

Relaxed Dress Code

You need to feel comfortable at work


Additional Info

Experience Level

4 - 7 Years of Experience

Job Specialisation

General Sales, Key Account / Relationship Management, Retail Sales


Company Profile

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Lazada Malaysia

Lazada is Southeast Asia’s number one online shopping and selling destination, with a presence in Malaysia, Indonesia, Philippines, Singapore, Thailand and Vietnam. 
We are pioneering e-commerce across some of the fastest growing countries in the world by offering a fast, secure and convenient online shopping experience with a broad product offering in categories ranging from fashion, consumer electronics to household goods, toys and sports equipment
With our tremendous growth, we seek dynamic, entrepreneurial, broad-minded individuals to join us.
Hone your creativity, invent and innovate, and set your own highest standards within a nurturing, equal opportunity environment.
As a young and dynamic company, Lazada is the place for you to grow and develop your career. 

company-logo-image

AI Trainer

Lazada Malaysia

Undisclosed

Bukit Bintang

Full-Time

This job is no longer available