Job Description
handling incoming queries, resolving issues, managing the flow of support requests, determining the scope of support requests, resolving IT support requests, escalating advanced cases, maintaining a record of each service, performing system testing ..
Job Requirements
1. Strong English & Malaya Communication and inter personal skills.
2. Should have good experience in troubleshooting hardware issues for both desktops and laptops.
3. Should have knowledge on basic desktop issues, printer installations, AD, Exchange, Hardware issues etc..
3. Should have experience in Active Directory, Office365 and Desktop troubleshooting
4. Hands on experience on OS troubleshooting skills
5. Hands on experience on VMware and VDI troubleshooting.
6. Good knowledge of ITIL Life Cycle phases – Mandatory
8. Flexible to work in shifts 24X7