Job Description

• Responsible for answering, resolving customer issues, and upselling through chat within a growing customer base
• Identify and relate with various customer needs and scenarios
• provide customers resolution/consultation with cutting-edge solutions in a friendly, confident and knowledgeable manner
• Remain updated in client and industry led processes, technology applications, utilities, and products
• Utilize various client based tools and applications for customer management and servicing
• Transfer customers to appropriate departments when required
• Conduct data entry, documentation, and case management
• Work and partner with others within a team-based environment
• Achieve and maintain required metrics and goals

Job Requirements

• Read, Write & Speak Mandarin or Cantonese
• Experience with sales, tech services or web-hosting will an advantage.  
• Able to start immediately. 
• Must have technical experiences 

Additional Info