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Customer Service Associate

Lalamove
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Undisclosed

Petaling Jaya

Full-Time

Job Description

 Main Responsibilities: 
  • Inquiry management (inbound and outbound): Provide support to our users and drivers by answering their questions in a proactive, clear and efficient manner
  • Handle customer and driver complaints: Provide appropriate solutions and alternatives within the time limits and limit the risks of driver/user dissatisfaction
  • Match supply and demand: Monitor Lalamove daily operations activities and pro-actively engage driver to ensure a maximum fulfillment rate 
  • Understand and follow the company procedures: Provide accurate, valid and complete information by using the right methods/tools 

What we seek:
  • A go-getter, and problem solver mindset to proactively customize solution for each customer needs
  • Acute sense of discernment and diplomacy to arbitrate fairly on difficult cases and situations 
  • Good written and verbal communication skills to communicate accurately within our customers 
  • Ability to multi-task, prioritize, and manage time effectively 

Job Requirements

 What you'll need:
  • Bachelor's degree or college experience preferred. Previous experience in customer support
  • Willingness to work weekends, early mornings, late nights, and occasional holidays
  • Experience in service, customer support, food & beverage, retail or other high volume e-commerce platforms 

Company Benefits

Birthday's & Anniversaries

Celebrate your special day with your team!

Your Office Can Be Anywhere

Work from Home 4 times in a month

Exposure

We're a growing start-up with a multicultural team. You'll get the opportunity to work with people from across the globe!

Relaxed Dress Code

Work in your style!

Company Laptop

Work anytime, anywhere!

Happy Fridays

The weekend starts early at Lalamove...


Additional Info

Company Activity

Last active - few days ago

Experience Level

0 - 15 Years of Experience

Job Specialisation

General Work, Management Trainee, Others


Company Profile

Lalamove-logo-image

Lalamove

Frustrated by the analogue process of using call centres to book delivery vehicles and the lack of transparency in pricing and availability, a group of problem solvers got together to create their own digital solution.

Lalamove was born to make on-demand delivery possible for everyone at the touch of a button. Through a single app, users could gain access to a wide fleet of suitable delivery vehicles helmed by professional drivers.

Simply input the pick up and drop off locations, choose the vehicle type you require and get quickly matched with a nearby driver who’s ready to take the order.

Track the whole delivery process from start to finish in the app, use digital payment options and pull up the record of all your activity in one place.

Lalamove has become the strategic partner for businesses of all sizes to solve their last-mile delivery issues. From independent brick and mortar stories to restaurants, retail outlets and e-commerce companies, Lalamove helps businesses from a wide array of industries to scale and outsource deliveries based on their needs.

company-logo-image

Customer Service Associate

Lalamove

Undisclosed

Petaling Jaya

Full-Time

This job is no longer available