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Fraud Prevention Associate (Fresh grads welcome)

Operations and admin
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KL Eco City, Kuala Lumpur, Kuala Lumpur

About The Job

  • Daily screening of transactions marked as risky by fraud prevention tools or flagged by internal staff;
  • Performing evaluation of transaction risk and follow-up actions such as liaison with the customer and payment institutions for further verification;
  • Communication with internal teams and external parties such as payment gateways, banking institutions as needed for the resolution of payment related issue;
  • Monitoring daily transactions and identifying emerging trends in suspicious payment patterns; 
  • Determine high-risk transactions and respond timely to mitigate potential losses by placing holds, restricting accounts, and recommending closures of account transactions.
  • Performing ad-hoc tasks such as responding to payment-related customer inquiries and disputes
  • Recommend alternative process to Supervisor/Manager to further reduce losses

Job Requirements

  • Ability to proficiently use all MS Office products / Google products
  • Be able to think outside the box and make balanced and unbiased decisions based on all available information
  • Love to analyse, understand and interpret data
  • Having experience in e-commerce industry or fraud prevention related field is a plus
  • Globally-minded and comfortable working with people from different cultural background and in different time zones
  • Able to read and write Chinese is a plus

Our Culture


Founded in 2014, Klook is one of the world’s leading travel activities and services booking platforms. Klook gives travelers a seamless way to discover and book popular attractions, tours, local transportation, best foods and must-eats, and unique experiences around the world on its website and award-winning app ('Best of 2015'​ & ‘Best of 2017’ by Google Play and Apple App Store). With Klook’s innovative technologies, travellers can book after arriving in their destinations and redeem the services by using QR codes or e-vouchers. Each day, Klook empowers countless travellers to indulge in their wanderlust and spontaneity through over 50,000 offerings in more than 200 destinations.

With a team of over 1,000 across 20 offices worldwide, Klook's services are available in eight languages, supporting 36 currencies. It has raised close to US$500 million investment from world-renowned investors including Softbank, Sequoia Capital, Matrix Partners, and Goldman Sachs. Get inspired by Klook at, the company blog or @Klook.