Job Description

• Daily screening of transactions marked as risky by fraud prevention tools or flagged by internal staff;
• Performing evaluation of transaction risk and follow-up actions such as liaison with the customer and payment institutions for further verification;
• Communication with internal teams and external parties such as payment gateways, banking institutions as needed for the resolution of payment related issue;
• Monitoring daily transactions and identifying emerging trends in suspicious payment patterns; 
• Determine high-risk transactions and respond timely to mitigate potential losses by placing holds, restricting accounts, and recommending closures of account transactions.
• Performing ad-hoc tasks such as responding to payment-related customer inquiries and disputes
• Recommend alternative process to Supervisor/Manager to further reduce losses

Job Requirements

• Ability to proficiently use all MS Office products / Google products
• Be able to think outside the box and make balanced and unbiased decisions based on all available information
• Love to analyse, understand and interpret data
• Having experience in e-commerce industry or fraud prevention related field is a plus
• Globally-minded and comfortable working with people from different cultural background and in different time zones
• Able to read and write Chinese is a plus

Company Benefits

Additional Info