Job Description

• Provide products or services information, attend to customers' enquiries and complaints, through telephone, online chat and e-mail
• Ensure appropriate booking changes to resolve the customer's problem
• Keep the customer's interaction or transaction's records, including details of inquiries, complaints or comments, and actions are taken 
• Liaise with attractions/service operators
• Review policy terms to determine whether to handle compliance Strengthen and improve the current process
• To ensure service is satisfactory to customers
• Follow the company's processes and procedures 

Job Requirements

• Minimum education: SPM and above.
• Proficiency in English is mandatory. 
• 1-year experience in sales/retail operations/customer service/ chat online is an added advantage.
• Good communication and interpersonal skills.
• This position requires you to work 5 days a week on monthly rotation shifts (24/7). 
• Able to work if the scheduled working day is falling on Public Holiday.
• Don't have holiday plans in the next 3 months. 

• EPF & SOCSO
• Provide 3-5 weeks of comprehensive paid product training
• Double paid if working on public holidays
• Medical card by AIA company
• Youthful working environment, dress code – Smart and Casual every day!
• Nearby LRT Abdullah Hukum

Company Benefits

Additional Info