Customer Review Specialist (English AND Mandarin)

KLOOK

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RM 3000 - RM 4000

Eco City

Full-Time

Job Description

Work closely with the Customer Experience Team
Handle escalations (including feedback and complaints) in a professional manner
Able to identify and offer fresh and creative solutions on how to close and address customer escalations based on circumstances
Possess a strong and up-to-date knowledge of Klook’s internal products, service and promotion

Job Requirements

At least 1-2 years of working experience in contact centre
Proven experience in complaints handling would be an advantage
Excellent communication skills (both written and verbal) in English and Mandarin are A MUST, candidates who do not understand Chinese would not be considered for this position
Eager to work in a small team and fast-paced environment
A start-up attitude – highly collaborative with an entrepreneurial, roll-up-your-sleeves attitude that’s not afraid to work independently when required
Globally-minded and comfortable working with people from a different cultural background and in different time zones

Company Benefits

Medical and Life Insurance Coverage

Medical coverage (inpatient & outpatient) for all employees. Don't say we don't care for your well-being!

Activities Sponsorship

Want to be #rkoi? We give you a chance by giving you annual KLOOKies travel subsidy. You can now be #rkoi with your loved ones! *grins*

Casual Dress Code

We are always on casual-ready to go for a KLOOK adventure! Afterall, our tagline is: Yours To Explore. *winks*

Team building Activities

We work hard and play even harder - quarterly team building events and seasonal parties to keep up the KLOOKers spirit. Don't say we bojio :)

Transport Allowance

Struggling with your monthly transportation fares? We got you covered - parkings, petrol, or LRT/KTM.

KLOOK Family

Be part of a fast growing OTA Fam. We GOT SNACKS AND BUBBLE TEA, you game?

Additional Info

Experience Level

0 - 7 Years of Experience

Job Specialisation

Customer Service

Company Profile

KLOOK

Founded in 2014, Klook is one of the world’s leading travel activities and services booking platforms. Klook gives travelers a seamless way to discover and book popular attractions, tours, local transportation, best foods and must-eats, and unique experiences around the world on its website and award-winning app ('Best of 2015' & ‘Best of 2017’ by Google Play and Apple App Store). With Klook’s innovative technologies, travellers can book after arriving in their destinations and redeem the services by using QR codes or e-vouchers. Each day, Klook empowers countless travellers to indulge in their wanderlust and spontaneity through over 50,000 offerings in more than 200 destinations.

With a team of over 1,000 across 20 offices worldwide, Klook's services are available in eight languages, supporting 36 currencies. It has raised close to US$500 million investment from world-renowned investors including Softbank, Sequoia Capital, Matrix Partners, and Goldman Sachs. Get inspired by Klook at www.klook.com, the company blog or @Klook.

Customer Review Specialist (English AND Mandarin)

KLOOK

RM 3000 - RM 4000

Eco City

Full-Time

This job is no longer available