Job Description

• Conduct new hire and refresher training classes according to business needs
• Ensure class objectives and learning curve performance metrics are achieved
• Analyze current trends to determine training needs, then participate in efforts to create and deliver training by implementing solutions
• Engage various internal and external stakeholders to support cross-functional projects to optimize service delivery and operational processes
• Coaches and reinforces front-line agents and supervisors in applying skills learned in training.
• Monitor trainees' knowledge before and after training to help determine follow-up training required
• Maintains training records to ensure all CEG employees development goals and follows organizational training and policy initiatives.
• Perform other related duties as assigned.

Job Requirements

• Bachelor's degree or above (Preferrable)
• Minimum 1 year of working experience in Service Training or call centre. Longer working experience is an advantage.
• Some training program design experience
• Advance presentation, time management and organizational skills
• Willingness to take initiative and to follow through on projects
• Flexible working hours to support training and operational needs.
• Ability to understand and execute complex written and verbal instructions
• Ability to work independently and in a team environment
• Possess an advanced knowledge of computer-based applications such as Microsoft Office or Google suite
• A start-up attitude - highly collaborative with an entrepreneurial, roll-up-your-sleeves attitude that's not afraid to work independently when required
• Globally-minded and comfortable working with people from a different cultural background and in different time zones

Company Benefits

Additional Info