Customer Experience Specialist-Mandarin/Cantonese

KLOOK

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RM 2500 - RM 3500

Mercu 2 KL Eco City

Full-Time

Job Description

Provide products or services information, attend to customers' enquiries and complaints, through telephone, online chat and e-mail
Ensure appropriate booking changes to resolve the customer's problem
Keep the customer's interaction or transaction's records, including details of inquiries, complaints or comments, and actions are taken
Liaise with attractions/service operators
Review policy terms to determine whether to handle compliance Strengthen and improve the current process
To ensure service is satisfactory to customers
Follow the company's processes and procedures

Job Requirements

Education: SPM / "O" Level & higher
Fresh graduates are encouraged to apply
Proficient in English and Mandarin and/or Cantonese as this job requires you to deal with customers from China, Hong Kong and Taiwan on daily basis
Good communications and interpersonal skills, a person who is able to multitask and fast on toes
1 year experience in sales/ retail operations/ customer service/ chat online is an added advantage
Willing to work on rotational 24/7 shift (working 5 days, 8 hours and resting 2 days but this is subjected to company arrangements)

Company Benefits

Medical and Life Insurance Coverage

Medical coverage (inpatient & outpatient) for all employees. Don't say we don't care for your well-being!

Activities Sponsorship

Want to be #rkoi? We give you a chance by giving you annual KLOOKies travel subsidy. You can now be #rkoi with your loved ones! *grins*

Casual Dress Code

We are always on casual-ready to go for a KLOOK adventure! Afterall, our tagline is: Yours To Explore. *winks*

Team building Activities

We work hard and play even harder - quarterly team building events and seasonal parties to keep up the KLOOKers spirit. Don't say we bojio :)

Transport Allowance

Struggling with your monthly transportation fares? We got you covered - parkings, petrol, or LRT/KTM.

KLOOK Family

Be part of a fast growing OTA Fam. We GOT SNACKS AND BUBBLE TEA, you game?

Additional Info

Experience Level

0 - 7 Years of Experience

Job Specialisation

General Work, Management Trainee, Others

Company Profile

KLOOK

Founded in 2014, Klook is one of the world’s leading travel activities and services booking platforms. Klook gives travelers a seamless way to discover and book popular attractions, tours, local transportation, best foods and must-eats, and unique experiences around the world on its website and award-winning app ('Best of 2015' & ‘Best of 2017’ by Google Play and Apple App Store). With Klook’s innovative technologies, travellers can book after arriving in their destinations and redeem the services by using QR codes or e-vouchers. Each day, Klook empowers countless travellers to indulge in their wanderlust and spontaneity through over 50,000 offerings in more than 200 destinations.

With a team of over 1,000 across 20 offices worldwide, Klook's services are available in eight languages, supporting 36 currencies. It has raised close to US$500 million investment from world-renowned investors including Softbank, Sequoia Capital, Matrix Partners, and Goldman Sachs. Get inspired by Klook at www.klook.com, the company blog or @Klook.

Customer Experience Specialist-Mandarin/Cantonese

KLOOK

RM 2500 - RM 3500

Mercu 2 KL Eco City

Full-Time

This job is no longer available