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Customer Experience Specialist-Mandarin/Cantonese

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Mercu 2 KL Eco City, Kuala Lumpur

About The Job

  • Provide products or services information, attend to customers' enquiries and complaints, through telephone, online chat and e-mail
  • Ensure appropriate booking changes to resolve the customer's problem
  • Keep the customer's interaction or transaction's records, including details of inquiries, complaints or comments, and actions are taken 
  • Liaise with attractions/service operators
  • Review policy terms to determine whether to handle compliance Strengthen and improve the current process
  • To ensure service is satisfactory to customers
  • Follow the company's processes and procedures 

Job Requirements

  • Education: SPM / "O" Level & higher
  • Fresh graduates are encouraged to apply
  • Proficient in Mandarin and/or Cantonese as this job requires you to deal with customers from China, Hong Kong and Taiwan on daily basis
  • Good communications and interpersonal skills, a person who is able to multitask and fast on toes 
  • 1 year experience in sales/ retail operations/ customer service/ chat online is an added advantage 
  • Willing to work on rotational 24/7 shift 

Our Culture


Founded in 2014, Klook is one of the world’s leading travel activities and services booking platforms. Klook gives travelers a seamless way to discover and book popular attractions, tours, local transportation, best foods and must-eats, and unique experiences around the world on its website and award-winning app ('Best of 2015'​ & ‘Best of 2017’ by Google Play and Apple App Store). With Klook’s innovative technologies, travellers can book after arriving in their destinations and redeem the services by using QR codes or e-vouchers. Each day, Klook empowers countless travellers to indulge in their wanderlust and spontaneity through over 50,000 offerings in more than 200 destinations.

With a team of over 1,000 across 20 offices worldwide, Klook's services are available in eight languages, supporting 36 currencies. It has raised close to US$500 million investment from world-renowned investors including Softbank, Sequoia Capital, Matrix Partners, and Goldman Sachs. Get inspired by Klook at, the company blog or @Klook.