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Community Manager

Customer Service
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Damansara Perdana, PJ, Selangor

About The Job

 Are you tech-savvy, experienced in social media and a ‘people person’ with great customer service skills? If you say yes to all the above, then we’d like to meet you! 

We are looking for a Community Manager who has exceptional oral and written communication skills to join our team. You will be responsible for building, growing, and engaging the Facebook community on behalf of our clients. You will be acting as the bridge between our clients and its online community and ensure all communications are in line with the brand’s voice and values. 

  • Community management - Proactively engage with the online fans by managing and responding to direct messages and comments in a timely manner on our client’s social media channels
  • Ongoing social listening effort to monitor, track, respond to emerging trends, conversations and client mentions in user-generated content as well as to gauge sentiment for the improvement of brand engagement and brand loyalty
  • Develop monthly social media reports by analysing brand page’s performance and data
  • Conduct competitor analysis to discover competing brands’ activities on social media
  • Participate in pitches with strategies and ideas based on market insights and sentiments 
  • Preparing content and writing copy for various platforms
  • Work closely with content team to help clients build lasting relationships with their customers and potential customers 

Job Requirements

 Skills & Qualifications 
  • Candidate must possess at least a Professional Certificate, Diploma, or Bachelor’s degree in Mass Communications, Public Relations, Journalism, English, or relevant degree or certification
  • At least 2 years of working experience in social media management or related field is required for this position
  • Excellent writing, communication, and verbal skills
  • Fluent in English and Bahasa Malaysia. Mandarin will be a plus
  • Hands on experience with social media management for brands
  • Strong organisational and time management skills with attention to detail
  • Ability to multitask and work in a team environment 

Our Culture


Established in 2007, Kingdom Digital is an award-winning digital and social agency whose aim is to help brands build lasting relationships with its consumers in an increasingly digital-centric world. Proudly Malaysian, we have expanded our core specialty of digital display ads to social media communications, content marketing, digital creative production, and technical web solutions.


We don’t judge. Purple is our favourite colour. We don’t discriminate. Ping pong is still cool. We don’t point fingers. Talking solves everything. We don’t scream. Bean bags do absorb impact. It’s all about the teamwork. The commitment. The passion. Nobody stands alone because we’ve got each other’s backs. We don’t just chase our passions, we chase our curiosities too.

Why us? Here are some of the perks of working with us:
  • We are a young and fun bunch
  • Medical coverage
  • Parking allowance
  • Regular team activities such as trips and outings, sports, sharing sessions, birthday celebrations, etc