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Customer Service Executive

Operations and admin
Full-time
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Ipoh, Perak

About The Job

Hey there people-pleaser! We’re currently looking for an awesome individual to join our Customer Service team based in Ipoh and manage these responsibilities:
  • Attend to our customers inquiries, call ins, emails etc., both existing and new customers (including via virtual meet up)
  • Handle new student sign ups (assist with sales!) 
  • Manage student admission, registration, payment
  • Assist with administrative related work

Job Requirements

Requirements for this role are:
  1. No work experience is required to apply to this role, fresh graduates are welcome to apply!
  2. Loves engaging and speaking to our customers regularly
  3. People friendly, great personality and has a good attitude to solve customer’s problems and inquiries
  4. Able to work independently and under minimal supervision 
  5. Computer literate
  6. Able to speak and write in English and Malay confidently
  7. Chinese language proficiency is an added advantag

Our Culture

ABOUT US

KinderJoy Education Group is a multi-award winning preschool with more than 20 years of experience in early childhood education, nurturing over 8000 students and is one of the pioneers in providing early childhood education in Malaysia. KinderJoy has since become a household name in early childhood education and has achieved many milestones to this day. 

Our academic team are our main assets! We invest heavily ontraining and workshops, constantly upgrading and equipping our team to stay relevant with the current pedagogy, as we value the professionalism and quality of our team.
 
Our Career Acceleration Programme too,allows room for growth to ensure a successful career path with the company, providing equal opportunities to each employee to develop to their full potential. 
 
The stability of our company is evident as we expand and work with more partners who are passionate about bringing quality education to benefit more communities across the country. KinderJoy’sprogramme is a solid framework and a business model which has proven to be robust over the years. 

The core values and culture of our organisation is key in driving the company forward in the right direction.Join us now and you could be part of this exciting family! 

OUR VALUES

1. Strong Healthy Relationship Among Peers
We are a very close knitted team of individuals and practice very close relationships with our colleagues. KinderJoy functions as a family unit, and this is what we pride ourselves in.  

2. Teamwork and Unity
The company highly values teamwork spirit. To achieve greatness, teamwork and unity is an important part of the key factors that drive us to become a successful organisation. 

3. A Practice of Gratitude 
We constantly strive to achieve this practice of appreciation with our peers and colleagues. At KinderJoy, we appreciate you!

4. Bringing the Best out of You 
Our mentors who have been with us for more than 20 years,will ensure you that you are guided every step of the way, ever ready to bring out the best in you!

5. Various Opportunities 
A lifetime of experiences and endless opportunities await you! Helping you unlock your full potential. We provide workshops and training to learn and acquire new skills through our programmes and learning resources. 
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