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Customer Service Team Leader (Mandarin & English)

JUNANDUS
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RM 3000 - RM 4000

Kuchai Lama

Full-Time

Job Description

*This position is specifically for Mandarin & English speaker*

  • To answer customer's inquiry via various channels including email, phone call, live chat, whatsapp & facebook messenger 
  • To build a strong relationship with our customers and ensure repeat purchase rate is high 
  • To resolve customer complaints and find immediate solutions 
  • To quote prices for customised wedding cake, birthday party & corporate events 
  • Be the main person to liase with marketplace, collab partners, and key corporate clients on their orders and complaints 


Job Requirements

  • Someone who's independent and capable to lead the customer service team.
  • Below 40 years old, with at least 2 years of working experience in customer service field is required
  • Matured & strong problem solver. Able to make quick decision and handle stress well when there's complaint
  • Candidate must be very fluent in English & Bahasa Melayu. Ability to speak Mandarin is a must as your will have to deal with customers who only speak mandarin
  • Possess at least a diploma, or degree in any field
  • Applicants must be willing to work in Kuchai Lama and possess own transport


BENEFITS

  • A great culture company, with fun, young, and happy working environment.
  • EPF, SOCSO, SIP, Medical Benefits, Education & Seminar Subsidy
  • Yearly Bonus, Company Trip & Profit Sharing for confirmed staff.
  • We have a fair KPI system, where your salary increments, and promotion are based on your work performance.
  • Great learning opportunity and wide exposure to other departments.



Company Benefits

Vacation Incentive

Vacation incentive are given to top performer. We mean oversea trip.

New Laptop Provided

We won't give u bulky laptop that can kill a dog.

Your Second Home

We will give you a lot of love & care just like family member (p/s: only if you deserved)

Espresso Machine

Be your own Barista and make your own latte or Americano in our office (p/s: if you enjoy that, you can make a cup everyday for your boss too!)

Profit Sharing

Confirmed staff will get profit sharing on top of your basic salary, just like running your own business, every effort make you more money!

Free Car Park

Nothing is free here, but parking yes!


Additional Info

Experience Level

1 - 7 Years of Experience

Job Specialisation

Customer Service


Company Profile

JUNANDUS-logo-image

JUNANDUS

We are a growing online cake delivery company and a supplier, specialized in chocolates, cakes, and cookies. Our mission is to be the number 1 online cake company in Malaysia, and delivering happiness for birthday, anniversaries, and other festive occasions through our sweet products.

We are one of the fastest cake delivery company in Malaysia, and our products are now being delivered in Kuala Lumpur, Selangor, Penang, Ipoh, Johor Bahru, Melaka, and soon overseas. We have also been featured in The Star, Tally Press, Food Advisor, and overseas magazine in China.

company-logo-image

Customer Service Team Leader (Mandarin & English)

JUNANDUS

RM 3000 - RM 4000

Kuchai Lama

Full-Time

This job is no longer available