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Customer Service Team Leader

JUNANDUS
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RM 3000 - RM 4000

Kuchai Lama

Full-Time

Job Description

您是否已工作多年,但一直没得到应有的机会和提拔?
您是否已付出很多,但依然没得到该有的金钱和成就?
您是否已打工多年,还是一名员工,想创业又怕失败?
您是否已忙碌生活,都几乎忘了您初衷想达到的梦想?
 
如果您比任何人都渴望成功和活得有意义,
如果您愿意比任何人都来得能吃苦和努力,
如果您愿意把110%的精力和时间都放在团队和公司上,
如果您不介意牺牲短暂的快乐以获取更大的长远回酬,
 
那么就加入我们的大家庭!我们是一家以创业七年的蛋糕公司,正在扩展和寻找着各领域想要一起创业的精英加入我们的团队。在完成我们蛋糕公司的使命和实现成为全马最大的蛋糕品牌的同时,协助每位核心伙伴达到个人的目标,获取更好的生活。
 
= RESPONSIBILITIES =

  • The key person leading customer service & logistic team, ensuring customers are happy, delivery is on time, complaints are solved instantly, and the daily operation run smoothly.
  • Ensure customer service team answer politely and correctly to customer's inquiry via various channel including email, phone, live chat, whatsapp, and facebook messenger.
  • Build a happy and strong relationship with our corporate customers, ensuring repeat purchase rate is high.
  • To quote prices for customised cakes for corporate gifts, wedding and birthday party
  • Liaise with marketplace, collaborate partners, and corporate clients on order fulfillment and delivery matters.

Job Requirements

= REQUIREMENTS =

  • Workaholic who enjoy working 6 days per week, sometimes on on long hours till night during peak period.
  • Must have previous working experience in customer service related job scope.
  • Candidate must be fluent in English, Bahasa & ability to speak Mandarin is a MUST
  • A very result-oriented leader, who’s pro-active, driven, strong problem solver, able to make quick decision and handle stress well when there's complaint and problem arise.
  • Applicants must be willing to work in Kuchai Lama and possess own transport.
 
= BENEFITS =

  • After confirmation, you will be on fully profit-sharing base, and no ceiling on your earnings.
  • Major contributor who worked more than 3 years will have the opportunity to become one of the shareholders owning the company.
  • Wide learning and exposure in e-commerce online business.
  • With EPF + Socso + SIP + medical benefits.
  • A company with strong culture, comfortable, and happy working environment.
 
If you think you got what it takes, you are willing to sacrifice and give full commitment for a better self and family. Apply now or send your resume to jun@junandus.com.my and be of the key contributor in building our company to be the most successful online cake brand in Malaysia. 

Company Benefits

Vacation Incentive

Vacation incentive are given to top performer. We mean oversea trip.

New Laptop Provided

We won't give u bulky laptop that can kill a dog.

Your Second Home

We will give you a lot of love & care just like family member (p/s: only if you deserved)

Espresso Machine

Be your own Barista and make your own latte or Americano in our office (p/s: if you enjoy that, you can make a cup everyday for your boss too!)

Profit Sharing

Confirmed staff will get profit sharing on top of your basic salary, just like running your own business, every effort make you more money!

Free Car Park

Nothing is free here, but parking yes!


Additional Info

Experience Level

1 - 7 Years of Experience

Job Specialisation

Clerical, Administrative & Secretarial


Company Profile

JUNANDUS-logo-image

JUNANDUS

We are a growing online cake delivery company and a supplier, specialized in chocolates, cakes, and cookies. Our mission is to be the number 1 online cake company in Malaysia, and delivering happiness for birthday, anniversaries, and other festive occasions through our sweet products.

We are one of the fastest cake delivery company in Malaysia, and our products are now being delivered in Kuala Lumpur, Selangor, Penang, Ipoh, Johor Bahru, Melaka, and soon overseas. We have also been featured in The Star, Tally Press, Food Advisor, and overseas magazine in China.

company-logo-image

Customer Service Team Leader

JUNANDUS

RM 3000 - RM 4000

Kuchai Lama

Full-Time

This job is no longer available