Job Description

• To build close relationship with customers, leading the customer service team ensuring customer satisfaction level are put at top priority, and having high repeat purchase from customers.
• To answer customer's inquiry via various channels including email, phone call, live chat, whatsapp & facebook messenger.
• To resolve customer complaints and find immediate solutions.
• To quote prices for customised wedding cake, birthday party & corporate events .
• Be the main person to liase with marketplace, collab partners, and key corporate clients on their orders and complaints .

Job Requirements

• Workaholic who priorities work, take career seriously & hungry for success.
• Someone who's independent and capable to lead the customer service team.
• Below 40 years old, with at least 2 years of working experience in customer service field is required.
• Matured & strong problem solver. Able to make quick decision and handle stress well when there's complaint.
• Candidate must be very fluent in English & Bahasa Melayu. Ability to speak Mandarin is a MUST as your will have to deal with customers who only speak mandarin.
• Applicants must be willing to work in Kuchai Lama and possess own transport.

• After confirmation, you will be entitled to profit-sharing, and no ceiling on your earnings.
• Major contributor who worked more than 3 years will have the opportunity to become one of the shareholders owning the company.
• Wide learning and exposure in e-commerce online business.
• With EPF + Socso + SIP + medical benefits.
• A company with strong culture, non-political, comfortable, and happy working environment.

Company Benefits

Additional Info