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Senior Application Support Engineer

Recruitment Firm
Information technology
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Jalan Ampang, Kuala Lumpur

About The Job

  • Consult with business unit management and personnel to identify and document application needs and objectives, problems, input and output requirements, data scope, usage, formatting, and security requirements.
  • Provide technical knowledge and assistance to business unit in identifying, evaluating, and developing applications and procedures.
  • Write and maintain functional and technical specifications for new or modified business requirements.
  • Work with partners to understand technical requirements and technical configuration concerns.
  • Discuss and coordinate with internal engineers and other technical personnel as needed to assist with developing automated business systems.
  • Develop, coordinate, and implement plans to test business and functional processes during system development and quality assurance testing.
  • Direct and coordinate workload between other Application Support team members.
  • Track and document changes to functional and business specifications.
  • Create or assist others in the writing of user documentation, instructions, and procedures.

Job Requirements

  • Bachelor's degree from a four-year college or university.
  • 3 years related experience in software application development, programming and analysis.
  • Technical experience deploying and supporting applications will be highly regarded.
  • 2-3 years of related experience working in helpdesk or technical support environment supporting software applications (preferably Cloud based software systems).
  • SQL Scripting and query experience highly regarded
  • Experience using API’s, postman and will be highly regarded.
  • Experience with any ticketing systems (e.g.: Zendesk and JIRA).
  • Experience debugging or administering Java based applications.
  • Ability to quickly learn and support new applications from both a technical and functional perspective.
  • Must have working knowledge of Microsoft Office products including Microsoft Project and Visio.
  • Ability to effectively present information, verbally and written, and respond to questions from individuals and groups of managers and personal in order to consult and provide technical assistance.
  • Ability to work with other groups within the Information Technology space to ensure that appropriate solutions are being delivered.
  • Ability to work under general supervision and guidance, while maintaining a positive attitude and team player mentality.