Client Support Executive
JaGaApp
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Undisclosed
Petaling Jaya
Full-Time
Job Description
- To engage with clients constantly and maintain good relationships with clients. Engagement metrics include usage rate, termination rate, etc.
- Report technical issues to the tech team and follow up internally. Constantly update clients on the statuses of issues.
- To assist clients on operational issues and consult clients on best practices of utilising.
- Attend committee meetings on site to provide insights on system’s usage and recommendations of best practices.
- To ensure the internal database is maintained and updated regularly.
- Promote JaGaSolution suite of products and services to existing clients.
- Any additional tasks or projects assigned by the superior from time to time.
Job Requirements
- 0 - 2 years of working experience (fresh graduates with a self-motivated ‘hustle’ mentality are welcome to apply).
- With tertiary education qualification.
- Candidate should be independent, self-motivated, target oriented and eager to learn.
- Comfortable with Start-Up working environment and mentality.
- Proficient in Microsoft Excel, PowerPoint and Word.
- Proficiency in Google Sheets, Google Docs, and/or Google Slide is a plus.
- Excellent organizational skills with the ability to handle sensitive information confidentially.
- Energetic, willing to learn, positive attitude and a fighter.
- Excellent communication skills in Bahasa Malaysia and English. Ability to communicate in Mandarin and/or Tamil will be added advantages.
- Willing to travel and must possess own transport.
Company Benefits
Flexible Working Arrangements
We strive for flexible collaboration based on task needs.
Various Leaves
Varied leaves help balance work-life and support our team through life's events.
Laptop Are Provided
We prioritize productivity, flexibility, and team-wide consistency.
Dress Code
We embrace smart casual attire with a professional touch.
Experience
A dynamic environment promotes productivity, adaptability, collaboration, and responsiveness.
JaGaSpirit
Weekly inclusive events with diverse games and activities, fostering unity and fresh perspectives for a more connected team.
Additional Info
Company Activity
Last active - few days ago
Experience Level
0 - 3 Years of Experience
Job Specialisation
Clerical, Administrative & Secretarial, Customer Service, HR Operations (Payroll, Admin, Office Management)
Company Profile
JaGaApp
We are a tech company focused on developing property management software and solutions with the goal of providing a comprehensive and fully integrated ecosystem in the property space.
Our core products are JaGaSolution and HeyJaGa, an all-in-one solution platform, designed to empower the community towards a better, smarter, and safer community.
JaGaSolution is designed and built as a bridge connecting the 3 main parties in any community, namely the Security Guards, Residents and Property Management on a single platform. Our features range from Visitor Management System (VMS), Facility Booking, In-App Payment, Accounting, Guard Tracking and Task & Workflow Management. Our offerings also include add-on features such as Access Card integration and many more IoT Integrations.
HeyJaGa is our e-commerce platform that focuses on bringing services, from fitness to beauty, and automotive to home maintenance, all ready at your doorstep. It is a one-stop service vendors booking platform, connecting public users as well as existing JaGaApp users to service vendors with ease.
