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Customer Service Executive (Mandarin Speaking)

IRS SOFTWARE SOLUTION (M) SDN BHD
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RM 2000 - RM 3000

Bandar Puteri Puchong

Full-Time

Job Description

  • Answer incoming call from customers, dealers and colleagues. 
  • Provide technical assistance through phone, email or remote access. 
  • Log case in the system. 
  • Reply questions from dealer at FB Dealer Group. 
  • Provide training to IRS employees and dealers. 
  • Monitor customer’s support maintenance, require to send reminder & quotation before maintenance contract expired 
  • Test on new version / product before release to customers. 
  • Record system bugs and report to R&D personnel. 
  • Able to conduct Mandarin would be a huge advantage to liaise with clients. 

Job Requirements

  • Diploma in Computer Studies or its equivalent. 
  • Minimum 2 years of relevant working experiences.  Fresh graduates are encouraged to apply. 
  • Knowledge in Windows application, etc. system backup, antivirus software, remote software. 
  • Knowledge in Microsoft Office, Networking and experience in PC troubleshooting.
  • Good presentation skill. 
  • Able to interact with people at all levels. 
  • Good communication skills in English, Malay & Mandarin 
  • Good interpersonal and communication skills and able to interact with people at all levels. 
  • Able to work under pressure environment. 
  • Will be required to be standby during public holidays, Off Days and Sunday/Rest Day and also may be required to work overtime, as approved by the management. 

Company Benefits

Bonus

Bonus

Employee Share Reward

Employee Share Reward

Company Trip

Team Building or Company Trip! Who says we don't play hard :)

Personal Accident Insurance

Personal Accident Insurance

Birthday Celebration & Gift

Birthday Celebration & Gift RM300


Additional Info

Experience Level

0 - 7 Years of Experience

Job Specialisation

General IT


Company Profile

IRS SOFTWARE SOLUTION (M) SDN BHD-logo-image

IRS SOFTWARE SOLUTION (M) SDN BHD

IRS POS System quickens the checkout process while enabling you to run your business more effectively from the back office as well. This includes inventory management system, invoice, quotation, sales report, commision, multistore system, stock alert and etc. With IRS POS System, your Point of Sale and back office management in Malaysia will be simple and effective. A good POS system provides customer satisfaction, and customer satisfaction will ideally lead to business growth.

Point of Sale Software
Retail industry always needs to be prepared for handling a huge amount of customers efficiently. IRS Point of Sales Software will help you to do this by facilitating customer checkouts and helping your business to manage huge inventory. IRS Point of Sale Software helps you track and maintain your entire business inventory effectively. With IRS POS System, your back office management will be simple and effective just like our slogan- Ease your BUSINESS, Ease your LIFE.

Multi-Store Software
IRS Multi-Store is a program that permits branches to send their transactions (sales, customers, inventory, vendor data & etc) to Head Office for consolidation. IRS Multi-Store uses the internet for communication, making it inexpensive to operate. All branches’s data will be transmitted to head office every minute for consolidate. (it mean user can view almost real time report for all branches.)

Good Customer Support (24/7)
Good customer support is often a decisive factor in selecting POS systems in Malaysia. IRS Software offers telephone support, installation assistance, and training.  We also provide 365 days online support (9.00am to 10.00pm) as a value added service to our customers.


company-logo-image

Customer Service Executive (Mandarin Speaking)

IRS SOFTWARE SOLUTION (M) SDN BHD

RM 2000 - RM 3000

Bandar Puteri Puchong

Full-Time

This job is no longer available