Customer Success and Support Manager (CSSM)

Ara App

AI-generated summary

beta

Oops, looks like Ashley forgot to summarize this job! We apologize for the inconvenience. Please read the complete Job Description for full details and additional information.

RM 5000 - RM 8000

KL Sentral

Full-Time

Job Description

We are looking for an empathetic communicator that our customers love to join our team! Our Customer Success and Support Manager is a strong communicator who loves to solve problems while being part of a transparent, diverse, hardworking and supportive family. If you have experienced the fast pace of startups and are eager to grow with us, we should talk! As a Customer Success Manager, you will be responsible for delivering the best post-sales experience for our new and existing customers, while communicating issues and feedback to our team to perpetually improve our product. This role is extremely important for our success as we continue to digitize and empower the industry. If the above excites you, we can’t wait to hear from you!

What you will be working on:

Continuously learn and build product expertise across multiple products and customers.
Analyze current product usage and other success indicators and identify specific improvement opportunities for each customer based on their individual success plan.
Act as a post-sales single point of contact for new customers and lead them through our extensive customer journey; from onboarding, support, and customer growth.
Proactively understand customer needs and champion ideas across internal departments to implement app/process improvement
Identify bugs and opportunities in the system through customer interaction, and be able to provide workarounds while project managing a fix that might not happen overnight
Have a working understanding of support and CRM software, preferably intercom and Hubspot

Job Requirements

Apply now if you ticked most of the boxes below! If you have suggestions why your background is different, but still awesomely relevant? Apply too! We love critical feedback.

Covid-19 made you realize that we need to help improve healthcare
You are empathetic to the needs of our customers, and want to genuinely find ways to improve on their problems and existing processes.
You are strong in analytics, structured, data driven and have good interpersonal skills
You love problem solving and finding workarounds in a system.
You have a growth mindset with eagerness to learn and grow in a new environment.
You are not afraid to communicate with different stakeholders in a concise and professional manner.
You have 2-3 years of working experience in the Customer Success/Support area of a startup, practical experience in service management role or similar
You have excellent command in English language.

Company Benefits

Positive Impact

We work hard to have a positive impact . Digitizing healthcare has never been more relevant

Value Driven

We pride ourselves on ownership, open communication, and establishing genuine team connections

Career Growth

As a startup employee you learn tons of new skills on a daily basis with a level of responsibility & development far beyond a "regular job"

Medical Allowance

We want you to not to be worried about your bills so we've got you covered! Other than General Practitioner, we also offer optical and dental benefit.

Hybrid Work

We want you to get balance of working from the comfort of your home and also get bonding time with the team.

Unlimited Paid Time-off

Work-life balance is key to staying happy and being productive. We allow you to have unlimited paid time-off.

Additional Info

Experience Level

4 - 7 Years of Experience

Job Specialisation

Customer Service

Company Profile

Ara App

Automate your accounts receivable

Seamless automation for busy people. Ara helps your customers pay outstanding invoices automatically, so you can focus on your most important work.

Customer Success and Support Manager (CSSM)

Ara App

RM 5000 - RM 8000

KL Sentral

Full-Time

This job is no longer available