Job Description

• Serve as the lead point of contact for all customer account management matters
• Acquire new sales opportunities and maintain strong, long-lasting client relationships
• Help customers through email, phone, online presentations, screen-share and in-person meetings
• Negotiate contracts and close agreements to maximize profits
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
• Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
• Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
• Prepare reports on account status
• Assist with challenging client requests or issue escalations as needed
• Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks
• Enhance the organization’s reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
• Liaise between the customer and internal teams

Job Requirements

• Strong written and verbal communication skills – including presenting and reporting
• Good selling and negotiation skills.
• People and partnership management skills
• Strong Excel and numerical skills
• Knowledge of the online media trends
• Good communication and a team player
• Willing to take on large challenges and work on cutting-edge technologies
• Immediate action is preferred

Company Benefits

Additional Info