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Telesales executive

Sales and marketing
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Kota Damansara, Selangor

About The Job

We are looking to hire experienced, customer-oriented Telesales Executives for outbound and inbound telephone calls to achieve sales targets. The Telesales Executive’s responsibilities include cross-selling or up-selling our products where possible, as well as maintaining an accurate record of all calls made and received. 

To be successful as a Telesales Executive, you should be persuasive and able to work in a high-pressure environment. Ultimately, a top-performing Telesales Executive should be able to follow sales scripts as well as demonstrate exceptional communication, negotiation, and customer service skills.

Your responsibilities include:
  • Calling potential customers to persuade them to purchase company products and services.
  • Accurately recording details of customer's information and requirements.
  • Managing customer accounts by ensuring that existing customers remain satisfied with company products and services.
  • Developing and sustaining solid relationships with customers to encourage repeat business.
  • Using sales scripts provided by the company to drive sales and respond to customer rejections.
  • Developing in-depth knowledge of customer products and services to make suitable recommendations based on customers' needs and preferences.
  • Continually meeting or exceeding daily and monthly targets with respect to call volume and sales.

Job Requirements

  • Bachelor's or Associate's degree in Marketing, Communications, Business Administration, or related field is preferred.
  • Proven experience working as a Telesales Executive.
  • Must be able to speak and write in English.
  • The ability to follow scripts.
  • Self-motivated and commission driven.
  • Discipline and persistent.
  • Strong negotiation and consultative sales skills.
  • Excellent organizational and problem-solving skills.
  • Effective communication skills.
  • Exceptional customer service skills.
  • Proficiency in all Microsoft Office applications.