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Customer Service Ambassador

Sales and marketing
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Petaling Jaya, Selangor

About The Job

  • Building rapport and educating customers on client's products  
  • Track customers’ preferences and suggest advertising and positioning ideas
  • Conducting user training on client products and its features 
  • Acting as a liaison between the customers and the product vendor representative
  • Network and build trusting relationships with the existing customers
  • Demonstrates how a product works to the customers
  • Responding to customer feedback and handling complaints, if any

Job Requirements

  • SPM leavers with no higher education (e.g. Degree or Diploma) is welcome to apply
  • This is a 6 months contract position
  • Fresh graduate (in any discipline) is welcome to apply
  • Excellent verbal and written communication skills in English and Chinese is required for this position
  • Friendly, approachable, and outgoing personality.
  • In-depth product training and customer service skills will be taught 
  • Ability to travel within Malaysia (especially Klang Valley)

Our Culture


In Innity, we do more than work together – we laugh, we cry, we celebrate, we play, we party, we work out, we innovate, we learn, we fail, we succeed – TOGETHER. We always try to make sure everyone feels involved. It goes without saying that Innitians know how to have fun. We dress up for random themed days, take our festive parties very seriously, go on crazy company trips, have planking competitions, go for picnics, and the list goes on! 

When it comes to work, we believe in equality and flexibility. Everyone deserves a chance to voice out their opinions and thoughts. We’ll take a collaborative effort every time to strive for perfection in everything we do. 

What we’re trying to say is – We’re OHANA. 

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Innity is a leading digital media company, operates across 12 countries in Asia that offers best in class programmatic advertising platform, creative marketing technology, data driven audience targeting, and engagement solution to publishers and some of the world's largest brands and advertising agencies.