Job Description

• Ensure processing of student documents and requests e.g. verifications, are completed within stipulated time frame, and ensure correct invoicing where relevant
• Ensure student documents are filed accordingly
• Ensure examinations are conducted in accordance to rules & regulations from EQP submission, moderation and final view, to the endorsement of results by the Board of Examiners and the release of said results to students
• Monitor the periodic setting-up and updating of CRM e.g. new semester to allow enrolment, keying of marks by lecturers, attendance system
• Report to Academic and Management meetings on issues pertinent to all Units under Registrar’s direct supervision
• Actively participate in external audits i.e. provide data & documents as required collaborative partners, attend interviews and provide feedback as necessary; data importer for ARU; examination officer for Pearson Edexcel
•  Submit reports to the MOE as necessary e.g. quarterly reports for international students; regular updates of students’ data in e-IPTS for various purposes as deemed appropriate by MOE; submit graduates’ data to Anjung Tracer of MOE on yearly basis; submit data for KDN license renewal, working closely with GLEM; any other reports as required by the government & its agencies
• Work with the Vice President/Advisor on development of new programmes e.g. 4+0s and 3+0s, especially looking at programme structures and identification of courses across multiple disciplines
• Assist Government Liaisons and Special projects in processes of new programme application submission, replies to MQA on matters relate to new programme applications & accreditation; MQA accreditation visits e.g. student files, examination scripts, interview with members of Student Council, MyQUEST audit, MOE Inspectorate, etc
• Attend briefing sessions, seminars, workshop and Hari Bertemu Pelanggan organised by the MOE, MQA, EMGS and other relevant agencies, for updates mainly on processes, rules & regulations governing functioning of Registry, Exam Unit and ISD.
• Updates and advise HOCs/colleagues on new standards, processes, procedures, rule & regulations of relevant authorities as information becomes available, and suggest compliance where relevant
• Resolve students and other stakeholders’ issues/complaints within the scope of Registry, Exam Unit, ISD and DSA, and notify relevant Heads of any complaints for resolution. Highlight matters that require attention of superior accordingly
• Support CMD and Heads of Centres in recruitment especially international students
• Checking of documents to ascertain qualifications meet entry requirements
• Proforma invoices and Admission Letters
• Provide updates in processes of the authorities including the EMGS & Immigration
• Ensure all duties as described for each staff under the four Units/Departments are being carried out to the best of their abilities
• Conduct regular meetings to update any new developments
• Discuss best approach to complete tasks and division of labor; allow flexibility and decision making
• Hands-on training on tasks completion whenever possible
• Staff development and retention of talents
• Review of process flows and for further improvements and faster & better outcome
• Respond to queries, concerns and complaints from various individuals and agencies while maintaining/defending position of the institute
• Evaluate student activities proposals and approve as per criteria/advise for improvement/seek further advise from superior
•  Monitor election and activities of Student Council; prepare members for audit visits by local agencies and collaborative partners where applicable
• Any other tasks as assigned by superior 

Job Requirements

• Masters with minimum 3-years’ experience in tertiary education industry at managerial level preferably in academic management areas

• Well versed with the requirements and processes of the MOE, MQA, EMGS/Immigration, PTPTN processes, basic understanding of processes of other relevant bodies e.g. EPF, Rapid KL, banks; able to interpret equivalency of qualifications from various countries; able to provide adequate responses to queries of multiple natures from various persons and agencies; education management databases; proper handling of examination materials and storage of documents to ensure safety and security of such materials

• Integrity & ethical conduct; good command of written and verbal communications in both English and Bahasa Melayu; good interpersonal skills; able to priorities while handling multiple tasks with tight deadlines; willingness to adapt and learn; keenness to update and share knowledge of MOE, MQA, EMGS, Immigration processes, expectations and the revisions thereof; able to multi-task with eyes for details; teamwork; hands-on training for staff to further develop talents & talent retention

• Knowledge of conduct & processes relevant to tertiary education good command of Word, Excel & PowerPoint; adherence to PDPA; presentation skills; documentations as required by governing bodies local & collaborative partner. 

Company Benefits

Additional Info