Technical Support Representative

Ilmu Technetbiz Sdn Bhd ( Ilmu tech)
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RM 3000 - RM 3300

Cyberjaya

Full-Time

Job Description

  • Gathering all appropriate information for the type of request or incident 
  • Attempting to fulfill the request or resolve the incident 
  • Being familiar to who is entitled to receive what services 
  • Reviewing the alternatives resolution with the requester 
  • Updating the request record to reflect the ongoing steps of resolution 
  • Accessing knowledge base or on-line information 
  • Responding to Customer request with accurate and appropriate information 
  • Transferring or Escalating the requests to the appropriate support group 
  • Informing the customer of the status of an existing request
  • Closing requests with customer agreement 
  • Technical Support Agents (phone, chat and email support) – US ENGLISH support

Job Requirements

  • Minimum educational background: graduate of a Bachelor’s Degree, must have the certificate of completion and it must be in English 
  • must have a valid passport (at least 1.5 years left on validity) 
  • must have STRONG technical knowledge and background, highly preferred are candidates with at least 2 years Technical Support experience 
  • must have very good English communication skills 
  • Must be willing to work 24x7 
  • Must be willing to be assigned in CYBERJAYA 
  • Salary: RM3000 – RM3300, night shift allowance: RM300, monthly performance bonus 
  • relocation package: visa processing, flight ticket to KL, 1 week hotel accommodation 

Additional Info

Experience Level

0 - 7 Years of Experience

Job Specialisation

Information Technology


Company Profile

Ilmu Technetbiz Sdn Bhd ( Ilmu tech)-logo-image

Ilmu Technetbiz Sdn Bhd ( Ilmu tech)

ABOUT US
Ilmu Technetbiz Sdn Bhd (iLMU Tech)  formerly known as Technet Business Solutions  &  Technetbiz Services were  established in  2005 and has grown to become Malaysia’s leading private provider of  Corporate IT,  Soft Skills  &  Technical Training,  Skill Vocational and  Team Building. iLMU Tech  and its  Associates;  is your one-stop  Training  Center for  all your corporate  training needs.

Due to our expansion, we have extended our business to also include HR Recruitment Services. We believe with our expertise in Corporate IT and HR Technology with a team of established recruiters, we are able to help match the best people for your company needs. 

Our primary philosophy and purpose are to provide the finest quality instructor-led training and on-demand customized support and development services for the information technology professionals and corporate clients.

For many years, iLMU Tech has served the information technology & soft skills with high-quality training throughout the corporate industry, government agencies, and Institute of higher learning. Many corporate companies have selected iLMU Tech as their preferred training vendor due to our proven training methods and level of training professionals.

Our network of experienced instructors has ‘hands-on’ experience in deployment, troubleshooting, and development on the technologies that they teach, hence ensuring effective knowledge transfer. 

Technical Support Representative

Ilmu Technetbiz Sdn Bhd ( Ilmu tech)

RM 3000 - RM 3300

Cyberjaya

Full-Time

This job is no longer available