Job Description

• To attend customer general enquiries related to company’s services via inbound calls and email. 
• Able to maintain and develop good customer relationship management.
• Sets performance goals and objectives with upper management.
•  Meet performance (SMART) goals and objectives established by upper management.
• Managing communication directed to the centre via various platforms, including on social media and on our webpage 
• Providing strategies to improve customer experience
• Providing suggestions and ideas to enhance customer satisfaction and service provided at the centre
• Has opportunity to get involved in other projects, including marketing projects and analysis
• Has opportunity to get involved in other departments (such as management, human resource etc) depending on potential

Job Requirements

•  Candidates must possess a Bachelor’s Degree in any other field with CGPA 3.0 and above. 
• Any additional certification such as MUET (above 3), IELTS and TOEFL or with English major graduates are highly welcome to apply. 
• Strong talent with a minimum of 4 years working experience in customer service field.
• Ability to interact effectively with a wide range of staff throughout the company.   
• Excellent communication skills in English (Writing & Spoken)
•  Pleasant personality and attentiveness to listen to the customer needs.
• Target-oriented personality with strong phone etiquette & PR skills
• Able to work well in a team and build diverse collaborative relationships with others 
• We value diversity-All races are encouraged to apply 

Additional Info