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Operation Manager

Operations & Admin
Full-Time
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Subang Jaya, Selangor

About The Job

Malaysia’s New Delicious Brand - and one of the fastest-growing homegrown brands! MyLaksa was founded on a mission to make sure that everyone can have a taste of Penang wherever they are and what better dish to bring forward than the iconic Penang Asam Laksa as our Signature dish. (Of course using the original recipe!) We are committed in creating the most KAW eating experience for our customers by serving fast, delicious, value-for-money Penang Asam Laksa in a casual environment. Committing to our mission, we are moving at a high pace, breaking rules along the way, opening 10 outlets in 10 states within the first year of the brand's inception! The only constant here in MyLaksa is "change", and change is the heartbeat of our growth! If you're in, keep on reading to see if you fit in!

Jobs Overview:
Operation:
  • Operation responsible in 3 key areas: Performances, People and Profit.
  • These 3 key areas connecting in:
    • Analysing, strategies, and planning – Profitability (Budget)
    • Executing and enforcement – People
    • Feedback and Follow Up – Performances

 Learning & Development (L&D)
  • Develops and administers training programs for employees, assesses Training and Development needs for organisations, helps individuals and groups develop skills and knowledge, creates training manuals and monitors training for effectiveness.

Job Descriptions:
Sales Building:
  • Forecast and plan sales target by monthly basis.
  • Plan and monitor sales strategy to ensure Operation team able to deliver as targeted.
  • Deliver Quality, Service and Value to Customer’s satisfaction.
  • Monitoring customers turn over by keep tracking the buying frequency and share with related departments to ensure we able to counteroffer consistent and attractive promotions.
  • Lead Local Outlet Marketing (LOM) programs.
  • Analyse performances by comparing competitor offers, direct and indirect factors, sales channels, and platforms as well as the challenges and opportunities.

Operational Matters:
  • Contribute operations information and recommendations to strategic plans and reviews; prepare and complete action plans; implement production, productivity, quality, and customer-service standards; resolve problems; complete audits; identify trends.
  • Develop operations systems by determining product handling and storage requirements; develop, implement, enforce, and evaluate policies and procedures; develop processes for receiving product, equipment utilization, inventory management and shipping.
  • Improving operational management systems, processes, and best practices
  • Responsible for department executives, with review/approval responsibility for all operations employees.
  • Communicate customer issues with operations team and devise ways of improving the customer experience, including resolving problems and complaints.
  • Work closely with Directors to set and/or implement policies, procedures, and systems and to follow through with implementation.
  • Anticipates and tracks operational and tactical risks and providing strategic solutions.
  • Formulate strategic and operational objectives.
  • Oversees and reports weekly, monthly, quarterly, and annual metrics.
  • Maintain safe and healthy work environment by establishing, following, and enforcing standards and procedures, complying with legal regulations.
  • Manage overall operations and is responsible for productivity, quality control and safety measures as established and set for the Operations Department.
  • Serve as a company representative on regulatory issues. Enhance the operational procedure, systems, and principles in the areas of information flow and management, business processes, enhanced management reporting and looks for opportunities to expand systems. Carry out supervisory responsibilities in accordance with company's policies and applicable laws.

Human Capital Management:
  • Interviewing, selection and hiring; training new and existing employees; planning, assigning, and directing work; authoring and discussing with employee’s performance appraisals; addressing employee performance and corrective action plans; employee motivation and rewards.
  • Communicate job expectations; planning, monitoring, appraising, and reviewing job contributions
  • To provide constant leadership, counselling, advice, and feedback to subordinates.
  • Provide inspired leadership for the organization.
  • Work with Board of directors to determine values and mission, and plan for short and long-terms goals
  • Develop continuous success between the team by providing constructive feedback and opportunities.

Continuous Improvement by Implementing Right Learning & Development:
  • Champion a training culture within the Food and Beverage team to ensure succession planning, and a culture that exceeds the very best the industry has to offer
  • Determines training needs and requirements for an organisation or group by meeting with managers, talking with employees, or administering surveys
  • Reviews existing training materials produced by third parties to determine appropriateness and relevance
  • Schedules training sessions, organizes information technology and other equipment, and manages course enrolment
  • Monitors training programmes and manuals to ensure that they are effective and up-to-date and makes updates as necessary
  • Works with managers to address learning issues, instruction problems, or new educational needs regarding specific employees or departments
  • Manages costs for all programmes, productions, and publications in order to report to organisation executives regarding a return on investment

P&L Responsibility:
  • Forecast requirements; prepare an annual budget; schedule expenditures; analyse variances; initiating corrective actions.
  • Ensure operating within efficient labour budgets for each season, tracking labour spending and providing input regarding capital projects and initiatives
  • Meet operations labour budget expectations by managing and monitoring staff levels, wages, hours, contract labour to revenues.
  • Managing and monitoring stock control and inventory checks.
  • Examine financial data and use them to improve profitability.
  • Control and manage variable and semi variable cost.
  • Clearly set target to be achieved by the team to ensure everyone align and working towards the same objective/mission: either to improve or to be consistent. 

Job Requirements

  • Minimum Diploma in Business Management or related fields.
  • Minimum 2 years’ experience in handling multiple branches and handling multiple downlines.
  • Experience as Trainer will be an advantage.
  • Minimum 5 years in F&B industries, knows well the challenges and opportunities.
  • People orientated, with Cost Management skills.
  • Great sales building skills and experiences.
  • Great analytical skills.
  • A planner and an executer.
  • Able to build good relationship with other departments.
  • Sees Operation in dual vision:
    • Need support
    • The main support for Company
  • Able to work in multi-racial organization.
  • Fluent with Bahasa and English (Spoken & Written); Other languages will be an advantage
  • ‘CAN DO’ attitude is gratefully to have.
  • Never say NO to Superior – no longer relevant but MUST come with manner.
  • EXPERIENCE is a history, make who you now while GOAL is development who determine what you can be in future. In between, there is a line called adaptation.
  • Fully understand of:
    • Where you stand, what you need to let go.
    • What is good to have, what is must have.
  • Energetic and young in creative thinking 

Our Culture

ABOUT IFV GROUP SDN BHD

IFV Group Sdn Bhd is a purpose-driven organization founded by dynamic Malaysian Food and Beverage entrepreneurs. Being the principal of multiple F&B brands operating restaurants in various malls, we're working towards bringing more iconic multi-concept F&B and Lifestyle brands to the region.

IFV Group continuosly works towards redefining the F&B landscape by providing a visionary platform for entrepreneurs to grow their brands and build a sustainable ecosystem for the industry.
IFV Group seeks to communicate value and substance in its offerings as much as the novelty - it endeavors to instill unique twists to every dining experience to ensure that every experience is one to remember.

With the past few years spent on stabilizing operations, we're targeting for rapid expansion and more brands to come, we're looking for talents with Passion & Innovation, energetic, positive-thinking, foodie-candidate to join our growing family!

WHY JOIN US?

Zero to Hero
We're a bunch of young entrepreneurs, who started from zero, and we want to go BIG & FAST. If you're young, energetic & dynamic, love the life on fast track, come join us to help create more exciting multi-concepts F&B & Lifestyle brands.

We hire the right people
IFV Group co-workers tend to be down-to-earth, hard workers with a genuine willingness to work together. While there are many reasons to join IFV, if you ask your co-workers why they stay, their number one response is "because of the people".

Making mistakes is okay - really
There's a saying at IFV that it's okay to make mistakes - everyone does it. In fact, we think it's the best way to learn and improve.

Egos parked outside the door
We're not big on fancy offices or private jets, and we ask our co-workers to leave their egos at the door. Why? Because it means you get to work as a team member, have fun and get on with the job. We want the team that can work together and hang out together!

Learning by the seat of your pants
If you're the right person, we will guide and coach you and let you learn with support. Hey, we're still learning new things every day too!

Shining Stars
We are constantly learning, and we are looking for talents who can shine and outperform themselves to keep growing. If you can shine in your specialization, show us!
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