Job Description

• Assist in the Order-To-Cash Collection cycle which encompasses the order acceptance cycle, delivery & installation cycle and cash collection cycle.
• Actively participate in daily sales order management activities encompassing document, information, product and operations workflows.
• Jointly responsible for the overall achievement of company revenue, inventory and customer fulfilment targets. 
• Ensure timely and flawless creation of sales order in the enterprise computer system and processing of the same to meet customer request date.
• Swiftly engage with external customers, internal customers and service providers to swiftly resolve product quality issue, delivery disputes and invoice and product discrepancy. Keep superior informed and obtain appropriate guidance.
• Responsible for the achievement of all sales order management related Key Performance Indicators(KPIs) as determined by the corporate operations and management from time to time.
• Jointly responsible for complete and accurate receivable master data set-up including assisting in the performing credit evaluation of new customers. ·         Jointly assist in determining and reviewing the payment terms and credit limit of customers from time to time.
• Create sales order in the enterprise computer system and route the same for discount approval by approving authority prior to processing. ·         
• Reserve inventories in the enterprise computer system to fulfil expected customer order and closely follow-up on such order. To subsequently release reserved inventories when customer order is not forthcoming. ·        
• Highlight to superior on any obstacle encountered during the order acceptance cycle, delivery & installation cycle and cash collection cycle for guidance and affirmative action. ·         
• Facilitate submission of relevant proof of delivery and related documents as required by customer to secure full payment and timely collection of receivables. ·         
• Audit proof of delivery document to ensure no amendment on delivery order or invoice by customer. To engage customer and/or service provider in the event of amendments. ·         
• Ensure smooth and timely processing of customer orders, creation of corresponding sales order and coordinate with logistics on time delivery of goods from warehouse to customers. ·         
• Negotiate with customers on any anticipated delay in deliveries, installation or testing and obtain alternative schedule for delivery, installation or testing. ·     
• Expedite and coordinate with the field sales and service and engineering teams on delivery, installation and testing with customer. ·         
• Alert inventory management on insufficient inventories to fulfil routine customer orders and manage customer expectation accordingly based on availability commitment by inventory management. ·         
• Assist in the periodic inventory count and ensure sales order transaction cut-off and resumption dates are communicated to stakeholders and observed strictly. ·         
• Ensure the full and timely collection of receivable through persistent liaison with salesperson and customers. ·         
• Jointly involve in project management of large installations to ensure coordination of tasks, complete and accurate documentation, proof of product and service delivery and formal user acceptance. ·         
• Ensure complete and accurate documentation and timely compilation of proof of delivery(POD) documents and record keeping. Match and file all corresponding documents in an orderly fashion to ensure quick retrieval. ·       
• Responsible for developing, maintaining and updating the Standard Operating Procedures and Policy manuals, and to strive for standardization where possible and conduct periodical audit. ·         
• Constantly work with stakeholders towards Improvement Projects to institute best practices to improve the process flow of operations activities ·         Ensure the completeness, accuracy and integrity of data and transactions in the enterprise computer system at all times ·         
• Assist in all mergers and acquisition activities to ensure complete integration of merged and acquired businesses or entities ·         
• Regularly liaise with sales support on the status of quotation, letter of award and corresponding customer order. ·         
• Constantly challenge the work processes to reduce cycle time and increase productivity. ·         
• Follow-up and ensure POD at every step of the cycle is in order and returned within reasonable timeframe. Capture the POD details into the enterprise computer system where applicable.  

Job Requirements

• Candidate must at least possess a Diploma, Advanced /Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Business Studies/Administration/ Management or equivalent in Logistic Management or equivalent.
• At least 1 year operations experience in sales order processing and receivables collection role preferably in the Healthcare or Supply Chain industry.
• Fluent in both written and spoken English and major local languages.
• Basic working knowledge with Ms Office applications.
• Exposed to sales order management and accounts receivables modules of any ERP Systems.
• Be reasonably detailed, numerate and analytical

Additional Info