Customer Service Officer
Ideal Workz Sdn bhd
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RM 2000 - RM 3000
KUALA LUMPUR
Full-Time
Job Description
- Responsible for resolving service problems encounter by clients
- Able to answer to questions/inquires and suggest alternative solutions
- Opens customer accounts by recording account information
- Maintains customer records by updating account information
- Resolves service problems by clarifying the customers’ complaints, determining the cause of the problem, selecting and explaining the best solution to solve problem, expediting correction or adjustment, following up to ensure resolution
- Maintains financial accounts by processing customer adjustments
- Contribute to team effort by accomplishing related results as needed.
Job Requirements
- Proven experience as customer service or similar sales/customer service role (Min 2 years)
- Able to work in and out of Malaysia
- Working knowledge on computer skills (e.g. Word, Excel)
- Excellent communication and presentation skills
- Proficient in English and Chinese
- Skilled in negotiation and dealing with complaints
- Persistent and results-oriented
- Patient and able to handle difficult customer
- Able to speak English and Mandarin
- Chinese applicants only
Company Benefits
Contractual Bonus & Competitive Rewards
As part of our commitment to attracting and retaining top talent, we offer a competitive salary package and contractual bonuses..
Work Life Balance
We understand the importance of maintaining a healthy balance between work and personal life.
Career Growth
We provide opportunities for learning and advancement, supporting your professional development on a global scale.
Global Presence
As part of an international group, your work at IdealWorkz contributes to our footprint across Asia and Australia, shaping landscapes and communities.
Additional Info
Experience Level
1 - 3 Years of Experience
Job Specialisation
Clerical, Administrative & Secretarial, Customer Service, HR Operations (Payroll, Admin, Office Management)
Company Profile
Ideal Workz Sdn bhd
Join Our Team: Building Dreams, Transforming Spaces
At IdealWorkz Sdn Bhd, a proud member of the esteemed Three Tower Holding Group, we don't just construct buildings; we build futures and redefine spaces. As a premier builder and renovation company, we take pride in providing holistic solutions that range from crafting cozy homes to erecting towering structures. Our expertise spans resources, design, and beyond, ensuring that every project reflects the highest standards of quality and innovation.
Dynamic Entity - Spanning across Asia and Australia
Join us at IdealWorkz, a dynamic entity within the Three Tower Holding Group, and be a part of a team that doesn't just construct buildings; we build careers and shape the future of construction and renovation across Malaysia and Australia.
Ready to build with us? Explore our current openings and embark on a journey where your skills meet limitless possibilities.
Customer Service Officer
Ideal Workz Sdn bhdRM 2000 - RM 3000
KUALA LUMPUR
Full-Time
This job is no longer available