Job Description

• Provide quality services to customers and answer customers’ inquiries via live chats, phones & email  
• Familiar with all the company’s products and promotions, quickly solve problems for customers
• Record and update customer data and other relevant information
• Address customer feedback as well as complaints professionally
• Ad-hoc task as assigned by Superior

• 通过在綫聊天系统、电话以及电子邮件处理客户查询，体现优质客户服务
• 熟悉公司推广活动及产品，快速为客户解决问题
• 协助记录及更新客户数据，以及其他相关信息
• 处理客户查询及投䜣，为客户提供专业服务
• 处理由主管分配的日常任务

Job Requirements

• Candidate must possess at least Primary/Secondary School/SPM/"O" Level, Diploma/Advanced/Higher/Graduate Diploma in Business Studies/Administration/Management, Finance/Accountancy/Banking or equivalent
• 1-2 years working experience, prefer in customer service or financial industry
• Candidates fluent in mandarin preferred as role requires candidate to deal with mandarin speaking clients.
• Good command of Mandarin & English typing due to business nature needed.
• Good command in reading and written English
• Cheerful, service-oriented with excellent communication and interpersonal skills
• Accepetable on rotate morning, night and midnight shift (24/7) - Working shift is from Monday to Friday. 

• 文凭以上学历，能操良好英语及普通话
• 1-2 年客户服务或金融行业相关的工作经验
• 良好中英文打字技巧
• 良好英语阅读及书写能力
• 性格开朗，以服务为本，具良好的沟通和人际交往能力
• 可接受轮班工作(包括通宵班工作)

Company Benefits

Additional Info