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Customer Service Officer

Operations and admin
Full-time
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G-Tower, Ampang Park, Kuala Lumpur

About The Job

Job Responsibilities:
  • Provide quality services to customers and answer customers’ inquiries via live chats, phones & email  
  • Familiar with all the company’s products and promotions, quickly solve problems for customers
  • Record and update customer data and other relevant information
  • Address customer feedback as well as complaints professionally
  • Ad-hoc task as assigned by Superior


工作职责:
  • 通过在綫聊天系统、电话以及电子邮件处理客户查询,体现优质客户服务
  • 熟悉公司推广活动及产品,快速为客户解决问题
  • 协助记录及更新客户数据,以及其他相关信息
  • 处理客户查询及投䜣,为客户提供专业服务
  • 处理由主管分配的日常任务

Job Requirements

Requirements:
  • Candidate must possess at least Primary/Secondary School/SPM/"O" Level, Diploma/Advanced/Higher/Graduate Diploma in Business Studies/Administration/Management, Finance/Accountancy/Banking or equivalent
  • 1-2 years working experience, prefer in customer service or financial industry
  • Candidates fluent in mandarin preferred as role requires candidate to deal with mandarin speaking clients.
  • Good command of Mandarin & English typing due to business nature needed.
  • Good command in reading and written English
  • Cheerful, service-oriented with excellent communication and interpersonal skills
  • Accepetable on rotate morning, night and midnight shift (24/7) - Working shift is from Monday to Friday. 


要求: 
  • 文凭以上学历,能操良好英语及普通话
  • 1-2 年客户服务或金融行业相关的工作经验
  • 良好中英文打字技巧
  • 良好英语阅读及书写能力
  • 性格开朗,以服务为本,具良好的沟通和人际交往能力
  • 可接受轮班工作(包括通宵班工作)

Our Culture

PASSIONATE, ENERGETIC, YOUNG

  • Fast Pace and Aggressive Expansion 
  • Opportunity to work with global team

FINTECH

Hytech is a technology-centered, service-oriented global multi-products online trading service provider.  We have representative offices or service centers in Australia, Spain, Malaysia, Seychelles, Canada and Cyprus. We are provides global traders with more than 200 types trading products in currencies, metals, commodities, indices, shares and cryptocurrencies.
 
We are provides multilingual and full range of professional services to more than 120 countries and regions in Oceania, Europe, Asia, Africa and North America.  In the spirit of sincere and consistent service philosophy, we provide traders with better market quotes and trade execution.  We continue to refine our technology and strive to provide the best trading environment for our clients.
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